• Conduct Transcripts Development Program to help peers enhance and excel their skillset, improving their metrics by 5%
• Take part in international video conferences of S&P Global to discuss goals, targets and client satisfaction
• Support team members during high priority peak days and ensure that job tasks are done swiftly and efficiently to maintain client satisfaction
• Cross-trained in other roles, i.e., proofing as a testament to my drive for continuous learning and flexibility to cater for business needs of the organization
• Maintain a low error rate using research skills and attention to detail contributing to high-quality transcripts, meeting all three metrics i.e. Accuracy, Material Error Count and Timeliness

• Effectively devised, planned and implemented capacity analysis to improve production by 12%
• Collaborated with a team of 100+ people by developing weekly and monthly meeting plans
• Excelled the target for the delivery plan as per customer demand by 20%
• Reduced customer returns to less than 1% by closely monitoring manufacturing processes, ensuring quality products
• Coordinated with vendors in Pakistan and overseas for a smooth and continuous supply of raw materials

I coordinated with external and internal mentors to organize trainings. I maintain a steady flow of e-mail correspondence with clients. and prepared for and assisted in conducting career profiling and skill development activities. I also developed strategies to identify potential clients, current trends, and possible opportunities to come up with new projects and improve the current ones.

I understood the general process of the Urea plant and carried out different maintenance activities.

I understood the designing processes of different engineering components and learned to design using a number of softwares.