I have done DAE (Electrical) and I am specialized in Operations, Backend Support and Administration, I have good initiative, perseverance, good communication skills and analytical ability, which I think is essential for any job.
I can provide you a versatile combination of technical, architectural and business skills. I have almost nine (9) years of versatile experience Sales, Operations, Backend Support and Administration.
I am highly motivated and have the desire to join and grow with your prestigious organization. Furthermore, I work well with others, and believe in teamwork and workforce coordination.
With my qualifications, experience and flair for keeping my self updated with the latest technologies, I can make a significant contribution to your company’s growth.
I will appreciate your interview call where we can know better about each other.
Thanking you in anticipation,
Sincerely yours,
Muhammad Salman Qureshi.
Email: squreshi319@yahoo.com & msalmanqureshi786@gmail.com
Working as a Assistant Engineer at IPS.We deals in Solar System Installation and many other things related to Solar Technology. Thanks
Dept: Back-end Support.
Responsibilities:
• Customer service representative in wireless Technical department in PTCL.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Accurately documented, researched and resolved customer service issues.
• Resolved service, pricing and technical problems for customers by asking clear and specific questions
• Ensure to update daily reports (Dashboard).
• Maintain the backups of supporting files.
• Confirmation of outage from concern dept. and update to 1218/1236 TEAM.
• Coordination with concern department via phone and external emails regarding.
• Check EVO SUPPORT emails and respond to OSS TEAM according to their issues via Call/Email.
• Check failed transactions with IT team.
• Payment not matured in main account take up with IT team for confirmation on their transactions.
• Take up online banking cases with respective bank/1link team.
• Take up the cases of link down with IT team.
• Check all Unified Cases all over Pakistan.
• Balance lost Cases (CRM/EMAIL)
• For BSC related issue/call out the customer for joint testing with BSC/Customer end.
• Replacement cases (CRM/EMAIL).
• P&CEO Office Complaints
• PTA Complaints
Works on:
• Customer related quires and complain solutions.
• Wireless related Issue Weak signal; No browsing; slow browsing & Connectivity solutions.
Deapt: Office Management
Dept: ACCOUNTS
Dept: Customer Operations (COPS)
Dept: SALES OPERATION
Dept: SALES OPERATION