概要

I have done DAE (Electrical) and I am specialized in Operations, Backend Support and Administration, I have good initiative, perseverance, good communication skills and analytical ability, which I think is essential for any job.

I can provide you a versatile combination of technical, architectural and business skills. I have almost nine (9) years of versatile experience Sales, Operations, Backend Support and Administration.

I am highly motivated and have the desire to join and grow with your prestigious organization. Furthermore, I work well with others, and believe in teamwork and workforce coordination.

With my qualifications, experience and flair for keeping my self updated with the latest technologies, I can make a significant contribution to your company’s growth.

I will appreciate your interview call where we can know better about each other.

Thanking you in anticipation,

Sincerely yours,

Muhammad Salman Qureshi.
Email: squreshi319@yahoo.com & msalmanqureshi786@gmail.com

工作经历

公司标识
Assistant Engineer
Innovative Power Solutions - IPS
May 2022 - 代表 | Hyderabad, Pakistan

Working as a Assistant Engineer at IPS.We deals in Solar System Installation and many other things related to Solar Technology. Thanks

公司标识
Customer Support Executive
DANY TECHNOLOGIES
Dec 2020 - Jun 2021 | Karachi, Pakistan


公司标识
Follow-up coordinator
Pakistan Telecommunication Company Limited (PTCL)
Aug 2015 - Oct 2020 | Karachi, Pakistan

Dept: Back-end Support.
Responsibilities:
• Customer service representative in wireless Technical department in PTCL.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Accurately documented, researched and resolved customer service issues.
• Resolved service, pricing and technical problems for customers by asking clear and specific questions
• Ensure to update daily reports (Dashboard).
• Maintain the backups of supporting files.
• Confirmation of outage from concern dept. and update to 1218/1236 TEAM.
• Coordination with concern department via phone and external emails regarding.
• Check EVO SUPPORT emails and respond to OSS TEAM according to their issues via Call/Email.
• Check failed transactions with IT team.
• Payment not matured in main account take up with IT team for confirmation on their transactions.
• Take up online banking cases with respective bank/1link team.
• Take up the cases of link down with IT team.
• Check all Unified Cases all over Pakistan.
• Balance lost Cases (CRM/EMAIL)
• For BSC related issue/call out the customer for joint testing with BSC/Customer end.
• Replacement cases (CRM/EMAIL).
• P&CEO Office Complaints
• PTA Complaints
Works on:
• Customer related quires and complain solutions.
• Wireless related Issue Weak signal; No browsing; slow browsing & Connectivity solutions.

公司标识
Merchandising Officer
Golden Labels (Printing Press)
Jan 2015 - Jul 2015 | Karachi, Pakistan

Deapt: Office Management

公司标识
Assistant Accountant
HUSSAINI KURTA/GARMENTS
Mar 2014 - Apr 2014 | Karachi, Pakistan

Dept: ACCOUNTS

公司标识
Customer Service Representative
Ufone GSM
Jul 2013 - Feb 2014 | Karachi, Pakistan

Dept: Customer Operations (COPS)

公司标识
Business Development Executive
OUTSOURCE SYSTEMS & SOLUTION PVT LTD
Sep 2012 - Feb 2013 | Karachi, Pakistan

Dept: SALES OPERATION

公司标识
Business Development Executive
GHOUSIA ELECTRIC & CO
Mar 2008 - Apr 2011 | Karachi, Pakistan

Dept: SALES OPERATION

学历

Pakistan polytechnic College
大专, Diploma of Associate Engineering‎
Electrical Engineering Electronics, Applied Mathematics, Energy and Power
Completed
2014
Mosses Grammar School
非预科, Science‎
English, Biology, Pakistan Studies
Completed
2008
Pakistan polytechnic College
短课程, Wire man (Electrical)‎
Electrical Engineering Communication
Completed
2008

技能

熟练 Accounts Management Skllis
熟练 Backend Development
熟练 Concept Based Teaching
熟练 Customer Care Representation
熟练 Data Access
熟练 Data Extraction
熟练 Data Mining
熟练 Distribution Designs
熟练 Electric Power Management
熟练 Electrical Diagnosis
中级 Electrical Panel Design
熟练 Electrical Troubleshooting
熟练 Environment Health Safety Management
熟练 Field Supervision
熟练 Handling Assignments
熟练 Livehelpnow System
中级 Managing Midsize Teams - 5 to 20 People
熟练 Microsoft Excel
熟练 Microsoft Powre Point
熟练 Relations Management
熟练 Site Supervision
熟练 Sweeping Knowledge
熟练 Troubleshooting
熟练 Typing
初学者 WHRPP
熟练 Working Capital Management

语言

中级 英语
熟练 乌尔都语