• Lead Operations strategy - Challenge the status quo and find innovative ways to improve the operations ecosystem• Analyze and track KPIs to improve the delivery setup and overall operational performance, and take customer and Rider experience to the nextlevel• Competitive Intelligence - Keep active track of competitors and stay ahead of the curve, in competitiveness and innovation• Lead logistics Team in a way to motivate them to achive goals and play vital role to develop team to next level.• Feedback on tech product and manage roll-outs - Ensure seamless app and feature roll outs to improve operational efficiency and user (rider/opsteam) experience• Support other departments with operational guidance and resources• Lead the optimization of processes and staffing.• Strategically plan and manage logistics, warehouse, transportation, and Rider services.• Direct, optimize and coordinate full order cycle Process• Allign with Admin Department to negotiate with suppliers, manufacturers, retailers, and consumers for logistics related procurement• Meet cost, productivity, accuracy, and timeliness targets• Maintain metrics and analyze data to assess performance and implement improvements• Digitalize and automate internal processes in all the logistics verticals• Understanding the business needs and translating it into effective planning and forecasting with the Logistics department• Assist with local strategy creation, alignment and execution, success metric alignment, and ongoing execution to enable the rapid scaling• Responsible for managing all KPIs and matrices related to Logistics and guiding relevant teams in the improvement• Overseeing all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy andmission• Review financial and non-financial reports to devise solutions or improvements• Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth

Perform analytics, establish mechanisms to improve logistics performance of the overall delivery business.
Analyze and track KPIs to enhance customer and rider experience
Optimize operations through innovation and process development to implement best practices
Find ways to drive logistics efficiency in the whole country, by defining our city structure, our incentive schemes and managing our
supply/demand relationship
Scale and maintain our rider fleet - focus on rider retention and engagement
Monitor day to day operations, while tracking and reporting on performance and recommending actionable improvements as necessary
Involved in Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards.
Assisting with the implementation of the new processes and procedures.
Communication and coordination with all cross-functional departments specially supply and performance to improve operations.
Tracking and reporting on operational performance.
Deeply Align in maintaining policies and procedure documents.
Make sure Availability of fleet through systems, for castings and Hub-Team Management Efforts
Make sure Availability of Fleet in potential orders areas to make sure smoot operations and Deliveries
Strongly align with the Command center to make sure smooth live operations.
Keen Eyes to make sure availability of Fleet in unforeseen Circumstances
Responsible for motoring and maintenance of Order fulfillment by Strong coordination of concerned Team.
Strongly Align recovery team at Hub level to make sure Smooth and timely recoveries.

Business Development Strategy: Develop and implement a comprehensive business development strategy to identify new opportunities and expand our corporate client base.
Market Analysis: Conduct market research and analysis to identify emerging trends, competitive landscape, and potential clients.
Client Acquisition: Identify and engage potential corporate clients, nurturing relationships, and negotiating partnerships to drive revenue growth.
Proposal Development: Prepare compelling proposals and presentations tailored to the specific needs and objectives of potential corporate clients.
Strategic Planning: Collaborate with the executive team to develop long-term growth plans, set targets, and track progress.
Networking: Build and maintain strong relationships with industry stakeholders, attend relevant conferences, and represent the company at corporate events.
Team Leadership: Lead, mentor, and motivate a team of business development professionals.
Performance Metrics: Establish key performance indicators (KPIs) and regularly report on progress to senior management.

Member of the team that designed Delivery, Collection and induction module from scratch for FOODPANDA
Identified performance gaps that ultimately lead to increase in business by 20% per month till 2018 in three major cities i.e. Karachi, Lahore
& Islamabad
Designed an efficient Delivery module that resulted in 40 minutes Order Pick Up & delivery time. Later brought the OP & OD time to 28
minutes.
Recruited and arranged Logistics & Fleet Management resources on timely basis
Aided to overall improvement of delivery chain by carrying out FATs & UATs for every additional Delivery Module patch.
Identified resource requirements that resulted in timely resolution of process hiccups & value addition
Reviewed & Enforced KPI's for City Managers & Operation Team that suggested measures for improvements
Actively involved in renovation & branding of Hubs.
Designed business expansion Plans for each new city launch across country
Resolved Cash Loss Conflicts and sanctioned approvals
Custodian of fleet pay roll
Brought on board 100+ retailers across Karachi on Food Panda Jazz cash panel within 2 months of launch
Conducted Comparative Analysis and updated management utilizing market intelligence

Fleet Payrol Management (Global) (Additional Position)

Develop systems to process payroll account transactions (e.g. salaries, benefits, garnishments, deductions, taxes and third party payments)
Coordinate timekeeping and payroll systems
Oversee processing of payroll changes (e.g. new hires, terminations, raises) and system upgrades
Supervise and coach payroll clerks and assistants
Collaborate with Human Resources (HR) and accounting teams
Maintain accurate records and prepare reports
Resolve issues and answer payroll-related questions

Lead Supply & Recruitment (Additional Position)

To arrange leads city wise.
To coordinate with Global over forecasting of hiring riders.
Responsible for each city hiring with their teams city wise.
To design strategy / policies / execution for rider recruitment.
To Bring innovation in the processes and digitalize things to things easier for local team.

Responsible for Business Expansion and get new vendors of Food & Ecommerce Industry. (Forrun.co / Tazamart / Jambo)
Responsible for assigning Sales targets to BD Team as per Business Requirements and Handling Priority & Cooperate Clients for Cooperate
Sales.
Responsible for Day to Day Smooth Operations of Forrun.co.
Responsible for Capacity management and Staff management of All Pakistan Forrun and hiring the Staff accordingly as per requirements.
Responsible for Policy and Planning for Operation and Business Development as per requirement and its execution and implementation.
Responsible for Priority and Cooperate Clients Financials and Accounts management.
Conduct trainings of Supply, Losgictics / Dispatch & Riders staff.
Responsible for handling Marketing Campaigns as they are assigned and full fill the targets as assigned.
Responsible for Supply Chain and Logistics of Tazamart Mart and Jambo.
Responsible for Ware house Management of Jambo and Tazamart.pk and Supply Chain Process.

Working with the logistics service provider to follow up on all outbound shipments to make sure they reach our customers in a timely fashion
and ensuring all orders placed during the day make it out to our customers
Following up daily on orders in transit
Managing the team to create a streamlined outbound process
Producing regular reporting on our outbound performance
Managing the process of receiving returned products and issuing refunds to our customers
Coordinating with customer service team to ensure customers' needs are met
Optimizing the entire process of shared inventory to reduce out-of-stocks and speed up fulfillment

Operational Oversight:

Manage the day-to-day operations of the logistics team.
Utilize cutting-edge technology to optimize receiving processes, freight flow, replenishment transition, and track productivity results.
Monitor and maintain backroom inventory to ensure efficient logistics operations.



Courier Billing and Financial Management:

Handle courier billing reconciliation, resolving discrepancies, and ensuring accurate financial transactions.
Address financial concerns and issues from both courier and company perspectives to ensure a smooth financial flow in logistics.



Team Development:

Develop and enhance the capabilities of the logistics team through proper training and skill-building initiatives.
Foster a culture of continuous improvement and learning to drive team performance.



Safety and Efficiency:

Supervise the logistics team to ensure the safety and efficiency of all operations.
Implement safety protocols, best practices, and process improvements to optimize logistics processes.



Shoes Category Management (Additional JD):


In addition to logistics responsibilities, manage the Shoes Category.
Oversee product development, sourcing, and vendor management within the Shoes Category.

Main Responsibility is to handles walk Inn Customer’s Quires and Issues.
Achieve Sales Target’s (Individual & Corporate) On Individual and Centre Basis.
Customer feed Back Calling when assigned by Centre Manager.
Handle Chronic and Escalated Cases in absence of Centre Manager.
Worked in Mobilink Contact Centre on 111 help line as Customer Care Representative.
Proficient in Windows, Ms Office Avaya, Adt software, Siebel, Chriss and Internet.
Partially involved in Basic Customer Care Trainings conducted to New Hired Staff and Product refresher’s trainings.
Main Responsibility is to handles walk Inn Customer’s Quires and Issues.
Achieve Sales Target’s (Individual & Corporate) On Individual and Centre Basis.
Customer feed Back Calling when assigned by Centre Manager.
Handle Chronic and Escalated Cases in absence of Centre Manager.
Worked in Mobilink Contact Centre on 111 help line as Customer Care Representative.
Proficient in Windows, Ms Office Avaya, Adt software, Siebel, Chriss and Internet.
Partially involved in Basic Customer Care Trainings conducted to New Hired Staff and Product refresher’s trainings.

Supervision of Admin department in general.
Automate the monitoring of various activities and contracts (Service / Maintenance)
Provide reports to management on regular basis on the activities managed and cost cutting initiatives.
Management (including negotiation) of AMC(Annually maintenance contracts) with vendors
Co-ordination and management of all administrative issues like hygiene, stationeries, & welfare
Develop and maintain up-to-date, effective security measures
Ensure all rents are paid promptly
Supervise all maintenance activities and maintain a regular schedule of maintenance for the properties
Establish the SLAs for all service providers and suppliers and monitor its compliance.
Maintain clean surroundings on daily bases throughout the day
Ensure adequate records of fleet management/movement, and put in place policies/structures to guard against abuse
Maximize the best value for money for bank wide procurement activities and in line with the bank’s policies and procedures
Proper management and efficient utilization of stores
Deliver all admin services in the most efficient manner to facilitate the functions of other departments