To Manage a team of CSRs.
Be available to affect the entirety of the teams operations.
Be visible to answer all queries.
To be available when an agent appears to need assistance.
Monitor queue and track inbound calls. Keep CSRs aware of inbound calls, calls waiting, abandonment rate, etc.
Motivate and encourage CSRs through positive communication and feedback

To Manage a team of call center counsellors
Be available to affect the entirety of the teams operations.
To check rotation of aircrafts on monthly basis.
To keep an eye on every aircraft whether it is on time or not.
To inform Passengers about changes in flight schedule
Be visible to answer all queries.
To be available when an agent appears to need assistance.
Monitor queue and track inbound calls. Keep counsellors aware of inbound calls, calls waiting, abandonment rate, etc.
Motivate and encourage counsellors through positive communication and feedback

Plan and coordinate administrative procedures and systems and devise ways to streamline processes
Assess staff performance and provide coaching and guidance to ensure maximum efficiency
To maintain administrative staff by recruiting, selecting, orienting, and training employees
To maintain a safe and secure work environment developing personal growth opportunities.
To provide communication systems by identifying needs evaluating options maintaining equipment approving invoices.
To provide supplies by identifying needs for whole office establishing policies, procedures, and work schedules.

Customer Services, all customer queries.
Staff progression and key holder responsibilities
Stock replenishment, monitoring store for stock loss prevention
Staff pay and rotas, staff issues.
Cash office controller (cashing up tills and a full office count)
Training new Staff

To lead the team to be welcoming, deliver a personalized service and connect with customers
Lead by example giving customers full attention, smile, use eye contact and body language that is enthusiastic and energetic
Adapt to each customers needs through team, provide an individual experience that exceeds their expectations
Answer customer queries confidently and professionally keep up-to-date with knowledge on food and promotions
Publically recognise and reinforce customer led behaviours
Treat all customers and colleagues with courtesy and respect
Embrace customer complaints as feedback and an opportunity for continuous improvement
Empower staff to bring their best selves to work and to deliver The Vital Ingredients
Guide the team to prepare the customers meal with care and respect
Gold standard food and drink every time
Training new Staff
Maintain in-store displays
To reduce the amount of all losses

To meet with customers in a sales environment to drive product sales and knowledge
To demonstrate advanced products knowledge
Adheres to any and all company policies and procedures
Team up with other employees to make sure that product is available and shop able in stores
Understand how to make products appeal to consumers based on the environment and current trends
Till Operations
Monitoring Store for stock loss prevention

Handling Calls and Emails
Managing Hardware and Software

To Deal with all internal Business matters and Clients.
To Prepare and collect the cheques of different Agencies.
To prepare daily, monthly, & annually income of Advertisements.