概要

To Whom It May Concern,

I am writing this cover letter with the intent to share my professional experience and how can they be of value to your company. I have been awarded the degree of Graduation in Business and Management from The International School, Karachi. I have also experienced first-hand of being able to communicate with the workforce on both higher and lower levels of the organization. My first job was at Amman Traders (marble exporters) during my career as an Account Assistant at Amman Traders I was responsible to maintain all tasks related to accounts and finance of the company such as accounts receivable/payable, salaries etc. Amman traders is an export based private company dealing in marble handicrafts. From there I also learned a little bit about export documentation and correspondence. After providing Amman Traders with my services for three years I left it and joined as an audit trainee at Moazzum Ali Khan and Company, this is an audit and tax consultant firm. Not having any domestic liabilities I worked there on stipend and learned auditing. After two years I joined Shoaib International as an assistant manager, In this capacity I was able to nurture my management skill to the best of my knowledge. My responsibilities were international correspondence mainly China and Malaysia I also took part in the companies' strategic planning meetings. After serving as an Assistant Manager at Shoaib International for just one year I joined DP Soft solutions, this is a call centre which I joined keeping in mind my education. My last job was as a support coordinator at TPS Pakistan, this was the most awarding job so far in my professional career and I also regret the day, I left this job. However, the job responsibilities were to communicate with clients mainly Banks and other financial institutions. I proved myself to be a key player and the same was recognized by my seniors. I was working at PCS International Pvt. Ltd. as shift in-charge in chat dept.

项目

TPS Client Portal

工作经历

公司标识
Chat Executive
Digitonics Labs
Jan 2019 - 代表 | Karachi, Pakistan

Handle multiple clients via LiveChatInc and perform lead generation.

公司标识
Shift In-charge Chat Team
PCS International (Pvt) LTD.
Feb 2015 - Nov 2018 | Karachi, Pakistan

Dealing with incoming chats, build relation with online potential customers, book incoming visitors; working closely with team leader on managing the team, reporting managers using Snap-engage

公司标识
Client Support Coordinator
TPS Pakistan
Oct 2012 - Feb 2014 | Karachi, Pakistan

Handling Client Calls and Logging Customer tickets and forwarding them to relevant teams for resolution. Deliberation and application of SOP.

公司标识
Resource Coordinator
AIM VIZ
Aug 2010 - Sep 2012 | Karachi, Pakistan

Outsourcing projects via O-desk, Freelancer and Deviant Art Forums, rate negotiation with international freelancers and art groups, ensuring completion of projects in time.

公司标识
Media Executive
Mass Advertising Pvt. Ltd.
Jun 2008 - Jul 2010 | Karachi, Pakistan

Print media rate negotiations with newspaper and magazine agencies, advertisement release in print media, ensuring best delivery of client advertisement on a set date, devising print media campaigns.

公司标识
Call Centre Agent
DP Soft
Sep 2006 - Jan 2007 | Karachi, Pakistan

Taking incoming chats from U.S region, mostly election campaign

公司标识
Assistant Manager Export
Shoaib International Pvt Ltd.
Jan 2005 - Jun 2006 | Karachi, Pakistan

Export documents, catering to health officer teams, ensuring timely delivery of clearing/forwarding documents to the shipping companies, maintaining export department ledger.

学历

Virtual University of Pakistan
学士, , International Baccalaureates‎
Business Management, Maths, Economics
CGPA 3.4/4
2016
Virtual University of Pakistan
学士, 艺术学士, BA‎
Arts, Sociology, Public Administration
CGPA 3.7/4
2015
Da Vince Trainers and Consultants
证书, Strategic Time Management Training‎
Management
Completed
2013
Private
中级/A级, 贸易学学生, Intermediate‎
Accounts, English
所占比重 51%
2010
Techno-ed
证书, Linux System Administration‎
Linux
Completed
2010
CTTC
证书, CCNA‎
Routing and Switching, Wireless Connectivity
Completed
2010
Board of Secondary Education, Sindh.
大学入学/0级, 艺术, Matriculation in Arts‎
English
所占比重 55%
2008
Institute of Business Development, Pakistan
证书, Certificate in Accounts and Finance (Quick Books/Peach Tree‎
Accounting & Finance, Accounting
Completed
2008
Skills Development Council
证书, Advance Excel Training‎
Microsoft Excel
Completed
2008
CREST
证书, Call Centre Training‎
Communication
Completed
2006

技能

熟练 Strong Organizing and Planning skills
熟练 Adaptive Leadership
熟练 Analytical and Logical Thinking
熟练 Barter
熟练 Business Strategy
熟练 Chat Support Skills
熟练 Client Followup
熟练 Computer Basics
熟练 Conservation Awareness
熟练 Cultural Sensitivities
熟练 Curiosity
中级 Email Support
中级 End to End Sales
熟练 Executive Presentation Skills
熟练 Export Development
熟练 Facebook Managment
中级 Institutional Selling
熟练 International Business Exposure
熟练 Japanese Teaching
熟练 Learner Mindset
熟练 Live Chat Handling
熟练 LTN
熟练 Microsoft Applications Experience
中级 MS Visio
熟练 Pursuing News Stories
熟练 Quality Control Processes Command
熟练 TECEPYION=
熟练 Typing Speed
熟练 إغلاق
熟练 الالتزام بخدمة العملاء
中级 استشارات إدارة المبيعات

语言

熟练 乌尔都语
熟练 英语

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