To Whom It May Concern,
I am writing this cover letter with the intent to share my professional experience and how can they be of value to your company. I have been awarded the degree of Graduation in Business and Management from The International School, Karachi. I have also experienced first-hand of being able to communicate with the workforce on both higher and lower levels of the organization. My first job was at Amman Traders (marble exporters) during my career as an Account Assistant at Amman Traders I was responsible to maintain all tasks related to accounts and finance of the company such as accounts receivable/payable, salaries etc. Amman traders is an export based private company dealing in marble handicrafts. From there I also learned a little bit about export documentation and correspondence. After providing Amman Traders with my services for three years I left it and joined as an audit trainee at Moazzum Ali Khan and Company, this is an audit and tax consultant firm. Not having any domestic liabilities I worked there on stipend and learned auditing. After two years I joined Shoaib International as an assistant manager, In this capacity I was able to nurture my management skill to the best of my knowledge. My responsibilities were international correspondence mainly China and Malaysia I also took part in the companies' strategic planning meetings. After serving as an Assistant Manager at Shoaib International for just one year I joined DP Soft solutions, this is a call centre which I joined keeping in mind my education. My last job was as a support coordinator at TPS Pakistan, this was the most awarding job so far in my professional career and I also regret the day, I left this job. However, the job responsibilities were to communicate with clients mainly Banks and other financial institutions. I proved myself to be a key player and the same was recognized by my seniors. I was working at PCS International Pvt. Ltd. as shift in-charge in chat dept.
Handle multiple clients via LiveChatInc and perform lead generation.
Dealing with incoming chats, build relation with online potential customers, book incoming visitors; working closely with team leader on managing the team, reporting managers using Snap-engage
Handling Client Calls and Logging Customer tickets and forwarding them to relevant teams for resolution. Deliberation and application of SOP.
Outsourcing projects via O-desk, Freelancer and Deviant Art Forums, rate negotiation with international freelancers and art groups, ensuring completion of projects in time.
Print media rate negotiations with newspaper and magazine agencies, advertisement release in print media, ensuring best delivery of client advertisement on a set date, devising print media campaigns.
Taking incoming chats from U.S region, mostly election campaign
Export documents, catering to health officer teams, ensuring timely delivery of clearing/forwarding documents to the shipping companies, maintaining export department ledger.