概要

With over 10 years of experience in quality management across different industries, I am a Quality Assurance Manager at Cross Stitch, a leading fashion brand in Pakistan. I hold a master's degree in Total Quality Management and a certification in Supply Chain Management, which equip me with the knowledge and skills to ensure quality standards and customer satisfaction throughout the supply chain.

My core competencies include quality assurance, quality control, root cause analysis, SOPs development, standardization, lean management, trainings, data driven decision making and six sigma solutions. In my current role, I am responsible for checking the quality requirements of all input materials of bulk production, ensuring the inspection of fabric, embroidery, printing, dying, finished garments and accessories, validating lab tests, conducting internal audits, performing supplier assessment, reviewing customer complaints, developing corrective and preventive measures, and reporting inspection results. I have successfully implemented quality improvement projects that have resulted in significant cost savings, quality enhancement, and customer satisfaction.

I am passionate about delivering quality products and services that meet and exceed customer expectations, reduce defects and waste, and increase productivity and profitability. I am always learning new skills and techniques to keep up with the latest trends and best practices in quality management. I am looking for opportunities to apply my knowledge and expertise to help organizations achieve their quality goals and objectives. If you are looking for a quality engineer with a passion for excellence, please connect with me.

项目

Development of Quality System

工作经历

公司标识
Manager QA
cross stitch
May 2022 - 代表 | Lahore, Pakistan

·         Used Statistical Process Control (SPC) for collecting, analyzing and summarizing the quality control data to support the data-based decision making.
·         Developed and implemented working policies, procedures, and documentations for smooth operations and maintaining quality standards.
·         Monitor day to day operations and maintain quality to ensure on time production with the methodology of right first-time.
·         Regular visit to retail stores and e-com warehouse to ensure quality parameters of product display and storage requirements.
·         Weekly trainings of quality inspectors on day-to-day quality issues, new product, policies and procedures.
·         Design, develop and maintain the quality dash boards in Power BI
·         Responsible for ensuring the quality of product in end-to-end supply chain (1st tier suppliers to consumers).
·         Developed quality team (FID) for the inspection of incoming fabrics from dyeing printing and embroidery vendors to ensure the quality of input materials.
·         Developed quality team (Final Inspection) for the inspection of garments at CMT vendors to ensure the quality of output products before dispatching to end customers.
·         Developed the system to manage and evaluate the damages and claims on the bases of reports that are designed in Microsoft Power Bi.
·         Developed dyeing, printing, embroidery and CMT vendors on quality parameters to avoid delays in production.
·         Initiated pre-production meeting to review the Critical-to-Quality points in the product, develop the preventive measures to avoid the non-conformities in the process.
·         Regular liaison with the product development, marketing, sales and Designer teams.
·         Developed KPI’s to gauge the performance of quality department.
·         Development of Capex and Opex for quality department.



公司标识
Deputy Manager QA
Outfitters Stores
Oct 2021 - Apr 2022 | Lahore, Pakistan

·         Review the customer s’ complaints, develop the corrective/preventive measures to avoid the non-conformity.
·         Devise and establish a company\'s quality procedures, standards and specifications.
·         Review customer requirements and make sure they are met.
·         Work with purchasing staff to establish quality requirements from external suppliers.
·         Monitor performance by gathering relevant data and produce statistical reports.
·         Train and manage a team of quality inspectors.
·         Development of quality manual for WOVEN, DENIM, KNIT & ETHNIC and tier-1 suppliers.
·         Development and maintenance of share point communication site.
·         Development & maintain quality dashboards and linked them with share point website.
·         Design and development of quality lab testing manual.

公司标识
Deputy Manager QA/QC
cross stitch
Aug 2017 - Sep 2021 | Lahore, Pakistan

Value Addition:
·         Increase fabric inspection capacity from 6000 m to 10000 m per day by using time and motion study.
·         Reduce customer & shop complaints to 0.1 %.
·         Attend pre-production meeting to review the Critical-to-Quality points in the product, develop the preventive measures to avoid the non-conformities in the process. 
·         Perform the supplier assessment based on the supplier s’ KPIs.
·         Use Statistical Process Control (SPC) for collecting, analyzing and summarizing the quality control data to support the data based decision making.
·         Review the customer s’ complaints, develop the corrective/preventive measures to avoid the non-conformity.
·         Develop reporting procedure of inspection.
·         Establish SOPs and standards to improve communication of quality department with other departments.
·         Introduce offline inspection and linked it with payment of operators.
·         Develop defect catalog for mutual consensus between supplier & quality department and for training purpose of quality inspectors.
·         Determine, negotiate and agree on in-house quality procedures, standards and specifications
·         Specify quality requirements of raw materials with sourcing.
·         Work with operating staff to establish procedures, standards, systems and procedures.
·         Direct objective to maximize profitability.

公司标识
QA/QC Executive
Stylo Shoes
Jun 2016 - Jul 2017 | Lahore, Pakistan

RESPONSIBILITIES:
• To perform training need assessment, develop training curriculum/contents, deliver trainings, performing pre and post training assessment of the quality staff.
• To monitor the team of quality inspectors.
• To evaluate the pre-production samples.
• To perform final audits of garments.(In-house & outsourced suppliers)
• To interact with vendors to ensure quality of raw material.
• To prepare SOPs
• To prepare testing procedures according to AATCC & ASTM
Project:
• Developing a material testing lab for fabric and shoes
• Developing a vendor development program

公司标识
Quality In-charge
OUTFITTERS
Oct 2015 - Apr 2016 | Lahore, Pakistan

公司标识
Management Trainee Officer
Generation Pvt. Ltd.
Mar 2014 - Sep 2015 | Lahore, Pakistan

RESPONSIBILITIES:
• To use Statistical Process Control (SPC) for collecting, analyzing and summarizing the quality control data to support the data based decision making.
• To assist the quality head in development, implementation and auditing of Quality Management System.
• To use Lean Six Sigma tools/techniques like 5S, Kaizen, quality circles, value stream mapping (VSM) control charts, FMEA etc for process/product improvement.
• To attend the pro-production meeting to review the Critical-to-Quality points in the product, develop the preventive measures to avoid the non-conformities in the process.
• To perform the supplier assessment based on the supplier s’ KPIs.
• To review the customer s’ complaints, develop the corrective/preventive measures to avoid the non-conformities.
• To perform any other task assigned by the quality head.
Project:
• Improvement of material handling system to minimize the staining defects in garments

学历

University of the Punjab
哲学硕士, ‎
Total Quality Management
Incomplete
2023
APICS Certified Supply Chain Professional - CSCP
证书, Certified Supply Chain Professional‎
Supply Chain Management
Incomplete
2018
University of the Punjab
Bachelors in Engineering, Industrial Engineering & Management‎
Production and Operations Management, Quality Management Systems
CGPA 3.5/4
2013

技能

中级 Quality Assurance
初学者 certified supply chain professional
中级 Change Management
中级 Quality Inspection

语言

熟练 乌尔都语
中级 英语