Experience professional over 10-year in network, systems and technical support. An enthusiastic employee with knowledge and experience in AWS, Azure, GCP, Cisco, Cisco Meraki, Juniper, IT Security, McAfee, Symantec, LAN/WAN Skilled in task prioritization, and effective communication. Hard-working and technically skilled known for accuracy, self-motivated and result-oriented professional in Technical and Corporate Sector
o Network design and implementation to meet business requirements and evaluate new network technologies
o Conduct POCs for new technologies in network, security and cloud services
o Propose and implement system enhancements (software and hardware) that will improve the performance and reliability of the network
o Develop and evaluate network performance criteria and measurement methods
o Excellent knowledge in managing and supporting of firewalls including setup of filtering, groups, and site to site VPN configuration preferably using multivendor technologies like Cisco, Cisco Meraki and Juniper
o Wireless network design and administration through Cisco Meraki
o Excellent knowledge of best practices related to management, control, and monitoring of security and networking infrastructure
o Knowledge of AD, DNS, and DHCP setup, configurations, and support across different entities
o Periodically review and propose plans for network services and cabling infrastructure
o Network design and implementation to meet business requirements and evaluate new network technologies
o Conduct POCs for new technologies in network, security and cloud services
o Propose and implement system enhancements (software and hardware) that will improve the performance and reliability of the network
o Develop and evaluate network performance criteria and measurement methods
o Excellent knowledge in managing and supporting of firewalls including setup of filtering, groups, and site to site VPN configuration preferably using multivendor technologies like Cisco, Cisco Meraki and Juniper
o Wireless network design and administration through Cisco Meraki
o Excellent knowledge of best practices related to management, control, and monitoring of security and networking infrastructure
o Knowledge of AD, DNS, and DHCP setup, configurations, and support across different entities
o Periodically review and propose plans for network services and cabling infrastructure
divpo Installing, configuring and supporting Juniper routers, switches,
o Monitored and performed hardware and software upgrades to network
o Responded to support calls regarding network issues and document a summary support provided
o Contacted vendors for warranty repairs and replacements
o Manage Inventory of NWD/p/div
Provide solutions and 24x7 Support on McAfee& Symantec Products. Below are the details:
o Planned, implemented and integrated updated system-oriented projects
o Assisted customers by providing exemplary help desk service and support
o Evaluated McAfee& Symantec development project plans and recommended adjustments
o Provided status updates to those affected when issues came up.
Provided solution on McAfee products and support details are:
o Fatima Group: Deployed McAfee product (ePO, DLP, MVM) in Fatima Group and also migrated the domain of 500 nodes in Lahore & Multan
o Lahore Stock Exchange (LSE): Deployed McAfee products ePO 4.5, DLP 9.1, AV 8.8 in LSE and also tested successfully. Trained support team on the mention products
o Muslim Commercial Bank (MCB): Deployed McAfee products including Found Stone, ePO 4.5, Agent 4.5, AV 8.7, Antispyware 8.7, HIPS 7.0, DLP 9.0, Site Advisor and Agent Handler
o Securities and Exchange Commission of Pakistan (SECP): Deployed McAfee products which includes installation, configuration of NSP, DLP, EWS 5.5
o FRF Telecom Office Mobilink: Installation, Troubleshooting and supervising ePO 4.0, DLP, HIPS, SMG, SWG
o Made recommendations to improve technical practices
Provided support on WiMAX & HFC clients
o Handle all technical issues. Follow up. Conducting team meeting, discuss and update the issues.
o Manage all the network related issues of cooperate client end users
o Proactively identified and solved complex problems impacting operations management and business.
Provided support to GSM customers
o Actively involved in all activities related with the GSM& resolving all technical issues with concern teams
o Manage and handle all the other issues regarding calls& VAS through TABS.