JD's:
Manage day-to-day activities of the team.
Developing and implementing timeline to achieve targets.
Delegate tasks to the team members.
Conducting training session for newly hired resources.
Empower team members with skills to improve their confidence, product knowledge and communication skills.
Prepare daily, weekly or monthly comprehensive and detailed reports to share and review team performance, mission related objective and deadlines.
Conducting team meetings to update members on the best practices and continuing expectations.
Any additional tasks assigned by Client/Management.
Duties as "Process Specialist":
Coordinate with various process members and evaluate these processes for design and resolve various client's issue.
Review all processes and assist in fabrication of all new products and processes.
Monitor work schedule of different doctors and ensure that billing has been done within time-frame.
Assist all other departments (AR, Signing sheet, surgical files and medical billing) for implementation of various plan.
Organize all work, prepare reports departments wise for weekly/monthly meetings.
Using all available channels i.e. email, support portal, live chat, Skype and phone calls while providing technical support to clients

My Job role includes:
Performing billing for IM & Pain Management & PMR Specialties.
Submission of correct claims to verified insurances.
Documenting the guidelines differently for all specialties.
Application of correct coding manners in regards to ICD 10 & CPT.
Reporting to Clients, management & External stakeholders.
Responsible for Maintain/Review & update SOP's as per business needs and demands.
Conduct training sessions for new joiners
Responsible for achieving high clients satisfaction through high quality service delivery & operational efficiency related to billing.
Audits current procedures to monitor and improve efficiency of billing.
Participate Weekly/Daily meetings with management/supervisor to encourage resource person and to make any recommendations for improvement of system and process.

Currently Working as Customer Support Specialist.
Duties Include:
Plan, schedule and establish workflow within the area of operation with regular monitor in order to meet the overall schedule, quality and client expectations of the assigned project
Ensure assigned projects/tasks are completed timely and with high level of accuracy
Consult internal clients on project obstacles, limitations and potential problems
Analysis the overall process and suggest improvements
Be accountable for project quality delivery to Client Service.
Work closely with Local Ops teams to drive further efficiency in data delivery.
Monitor data output and online reports, data processing and validation tasks

Job Responsibilites:
Plan, conduct, coordinate and implement a comprehensive training program for staff.
Responsible for training components geared toward new hires, existing staff and individuals who seek one-on-one assistance.
Prepare new representatives by conducting orientation to sales and service processes; developing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training.
Collaborate with management to identify company training needs.
Schedule appropriate training sessions.
Oversee and direct seminars, workshops, training sessions, and lectures.
Plan and implement an effective training curriculum.
Supervise training budgets.
Prepare hard copy training materials such as module summaries, videos, and presentations.
Train and guide new employees.
Develop monitoring systems to ensure that all employees are performing job responsibilities according to training also as per defined SOPs

I have been employed as REAL ESTATE RESEARCHER and DATA ANALYST for 2 and half years. I handled all counties in the USA. I also been a QA for research team of particularly Central States (MO, MS, ND,  AL, LA , AR etc)
Some of my Tasks includes as follow :
-Locate APN of each property with given address or legal description
-Run physical data through the use of Assessors Map and legal description.
-Enter data into spreadsheet & other databases.
-Quality Assurance
-Answering emails and feedback.
-Product Listings
-Order Entry/Confirmation
Tools that I used mostly on research:
-RealQuest
-Data Trace
-Data Tree (pulling of any real estate document)
-Netronline
-County websites
-Zillow, MLS, Craigslist, Realtor, FSBO and other available research tools on internet.
-Podio, Zoho, Trello
-Google Earth Pro
-Google Maps
-GIS Maps
-Property shark
-Property Radar

Other skills that I am most experienced are:

-Run comparables
-Search Tax due/ Tax diligence
-Determine ARV, Median, Average rent, sale price etc.
-Tax sales / foreclosure search
-Title examiner / chain of title
-Pulling legal docs like Mortgage, Liens, Release, Deeds, Quitclaim, Lis pendens and etc.
-Lead generation
-Email Marketing
-Skip Tracing
-Ad posting
-Product Research
-Product listing & Confirmation
-Searching MHP through google earth & parlay 2.0
-Database Building (MHP Mobile Home Park)