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

Working on evaluation of all calls landed on UAN number of all branches and making its report for senior management
ï‚· Ensure outstanding customer satisfaction by maintaining strong working relationships.
ï‚· Making Feedback calls to the customers to ask their feedback after using our service to address their complaints.
ï‚· Updating for training of resources to ensure quality and consistency of service to customers.
ï‚· Assist sales team in business acquisitions, planning, retention and management.
ï‚· Maintain complete and accurate customer correspondence data.
ï‚· Assist in making major business decisions.
ï‚· Develop and update client related reports.
ï‚· Managing client relationships to build a reputation for excellent service and generate repeat business.
ï‚· Identify and develop problem solving methodologies to resolve customer issues.
Tasks Performed as Social Media Executive
ï‚· Managing all social media pages
ï‚· Replying to the queries to all the customers from the respective pages
ï‚· Keeping track of the posts and videos boosting
ï‚· Creation of brief and coordination & Execution with digital and creative agencies
ï‚· Budgeting and monitoring of the marketing activities on the social media pages

1. To receive, direct and communicate the telephone and fax messages
2. To provide necessary information to callers but not confidential with prior approval of the CEO
3. To prepare minutes of meetings
4. To prepare or help in preparing presentations for meetings
5. To make preparations for meetings
6. To update appointment calendars
7. To provide word processing service to Officer concerned for confidential documents
8. To maintain files at the appropriate place in a safe manner
9. To provide secretarial and clerical services
10. To monitor the use of supplies and equipment
11. To assist in other administrative work
12. Taking dictation and rendering transcripts
13. To keep proper record and movement of files other papers
14. To attend to work connected with the officers’ and tours etc.
15. Any other routine official duty that may be assigned by the officer, e.g. reproduction of documents, arranging petty office amenities, recording of entries in the Staff Car Movement
16. Any other task assigned related to the job
As I stated above that, I’ve done short course of Graphic Designing which I’m also practicing in SPFC
Designed till yet:
1. Logo of Company
2. Brochure of Company
3. Newsletter on monthly basis
4. Backdrop for each and every event of Company
5. Standees for different seminars
6. Editing of pictures on small level
With all such tasks I’ve also assisted in IT Department
1. Downloading to installations of different soft wares
2. Configuration of outlook account of all staff

 Conducting Audit.
 Making progress reports on monitored agents.
 Making Quality Sheets
 Arranging trainings for QEs
 Arranging trainings for staff with poor QA score
 Analysis the needs of trainings for upper level staff according to their level
 Managing team (Consisting of 16 people)
 Assisting to upper management
 Assisting in Quality Management System (QMS) activities
 Evaluation of QEs and sharing status of their performance to higher management
 Served as mediocre in disputes in team or Contact Centre
 Handling inquiries
 Selection of “Call of Fame”.
 Arranging Calibration of Debatable call
 Making weekly and monthly quality reports.
 Making monthly quizzes reports.
 Providing recommendations and commendations on agents who give superb customer service.