Enter Description

 Hiring, training, coaching, and leading call center representatives as they provide support for customers.

 Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.

 Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives.

 Responsible for all administrative activities in Branch.

 Ensure Branch’s profitability by achieving assigned targets from Head Office.

 Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.

 Ensuring staff members are achieving desired service levels and taking corrective action, as needed.

Franchise Management
Timely and effective communication of targets and its monitoring/reporting
Regular market visits to gather insights and competitor information etc.
Route planning and target setting for DOs
Monitoring of Franchise profitability and staffing
Franchise and Retail staff motivation and training sessions to ensure that they are well versed with product knowledge, systems and procedures.
Distribution
Ongoing improvement of trends (minimum balance retailers, servicing at retail level)
Retail footprint expansion to increase availability and visibility of products and services
Monitoring channel investment (float of Mobicash and load)
Constant improvement in quality of sales (Postpaid, Prepaid & GPRS)
Projects
Work on other projects assigned by Area manager with the aim to constantly improve Sales & Distribution target achievement.

Deal with National Account (Hyperstar) & Local Modern Trade
Supervise the sales and merchandising team.
Planning and execution of promotional activities.
To achieve the set target using key business drives.
Develop and maintain close liaison with key account management.
Monitor the sales operation to ensure the timely execution of all supplies.
Maintain the Shelf Share in the category and manage the display as company standard (SBD).
Prepare effective presentations, proposals and reports.
Appraise the sales and merchandising team.
Look after the booking and execution of GT team and send sales report to ZSM daily
Solve all the problems of sales Team at the and of Distributor

To achieve sales targets given by Regional Sales Manager.
To ensure the availability of all products of LOREAL PARIS in my territory.
To coordinate with Territory Sales Manager (TSM) and give sales report daily.
To facilitate the old customers.
To find new customers.
To promote the sales of the company in the territory.
To follow the company rules and also inform customers about company polices

Assist the National Sales Manager
Deals with International Modern Trade (Metro Habib, Hyperstar), Local Modern Trade (CSD, USC & Others)
Prepare and present the weekly / monthly business review and analysis to the management.
Managing the Sales Accounts of Modern Trade (Receivable Aging Analysis). Follow up of outstanding balances and quarterly financial clearance from the customers.
Responsible for verifying customers claims as per company policies and ensuring timely reimbursement of the same with in the approved limit and