概要

PTCL CONTACT CENTRE


1 year Worked experience as a customer support analyst provided technical support about PTCL Modem and internet
Handled inbound calls from prospective clients and tried to turn those prospects into paying customers.
Schedule maintenance calls for customer when they would call in with a technical issue.
Handled inbound customer service complaints and questions from a variety of customers
Input call data into the company database and generated reports for management at the end of the week
BAHRIA SECURITY SYSTEM AND SERVICES
2 year Worked experience as a control room officer monitored Car tracking software and alarm security software
Provided service by phone to resolve customer issues
Maintained orders for supplies, materials, equipment needed to complete assigned jobs
Dialed into alarm systems to upload and download information remotely
PHONE BANKING OFFICER IN HABIB BANK LIMITED
Responsible for assisting customers who would call into the bank to resolve issues or start new accounts.
Responsible for handling incoming calls with a variety of customer types
investigated and resolve customer inquiries and complaints in an empathetic manner
solved unresolved customer issues
Handled large-volume clients including international clients
Handled transactions via computer for customer accounts
Formulated ideas to create new and updated reports that will help find errors before they become problems
Able to keep calm under intense pressure
Opened/closed accounts including Checking, Savings, Money Market, Certificates of Deposit ordered bank supplies, ATM/debit cards processed wire transfers, ACHs, Cashier's Checks, stop payments, loan payments and loan applications. Provided navigational assistance with online and mobile banking