Professional Summary
Supervising and developing teamwork through exemplary leadership. Planning,implementing, controlling and monitoring, the operations of project, according to standard business format. Updating the Management on project activities and performance.
Identifying project issues and researching their solutions accordingly at the project and in the community. Work towards increasing access and sustainability of services.
A carrier with a proven track record in strategic planning, operations management, health promotion intervention management, brand development, public relations, branding, market intelligence, agency management, soft skills trainings, sales management, trade marketing and distribution network .
Ample knowledge and management experience of donor-funded programs and working experience with government agencies, local authorities, NGOs and institutions responsible for implementing such programs. Developed as well as managed marketing operations of health intervention programs mainly Family Planning Reproductive Health, Maternal/ Newborn Child Health, Dots in remote areas of Sindh.
I have extensive knowledge of MS Office programs, data collection, quality
assurance, processing and statistical analysis. My experience includes
monitoring design projects, training new staff and coordinating with the staff and different departments handling each project to ensure all phases of the plan are going according to schedule. It also includes creating new proposals for projects, preparing reports and giving presentations to explain the proposals.
Ability to work under pressure and adjust to difficult living and working condition,when it comes to meeting of deadlines. Diplomatic, team builder and confident with energy and enthusiasm as well as possessing a good sense of humor. Highly professional, possessing strong ethics and values with the ability to establish and maintain effective relationships.
Possess an excellent interpersonal communications, problem solving, report writing, presentation and networking skills. Highly motivated, articulate, strong analytical skills have attention to details and ability to handle and prioritize multi tasks simultaneously highly entrepreneurial go-getter attitude and exceptional creative skills. Equipped at learning new concepts quickly and communicating ideas clearly and effectively. Accustomed to living and working in a multicultural environment. Ability and desire for international travel.
Working as a Manager of Corporate and Resource Development. Further details will be provided on interview call.ÂÂ
Implement and Draft quality assurance policies and procedures
Interpret and implement quality assurance standards
Coordinate DGM for the development of all regular Program reporting
Ensure that the QA monthly reports responds to all upper management (Regional and requests in a timely manner and with high-quality documents
Serving writer for developing the monthly, quarterly and annual reports and coordinate with Quality Assurance team
Give presentations, as required
Draft and Signed MOUs and partnership agreements
Participate in key donor/stakeholder meetings.
Evaluate adequacy of quality assurance standards
Review the implementation and efficiency of quality and inspection systems
Document internal audits and other quality assurance activities
Ensure that all Clinical Standards and operation materials/documents are in compliance with MSS USAID Compliance and/or FPRH policies
Investigate client complaints and non-conformance issues
Collect and compile clinical assessment data
Analyze data to identify areas for improvement in the quality system
Represent the MSS FPRH Program’s vision and scope in external meetings and in donor meetings
Support the Regional and Project team in organization events
Develop, recommend and monitor corrective and preventive actions
Prepare reports to communicate outcomes of quality activities
Provide Editorial and Training support in developing MSS staff and Private Providers.
Identify training needs and organize training interventions to meet quality standards
Coordinate and support on-site audits conducted by external providers
Evaluate audit findings and implement appropriate corrective actions
Monitor risk management activities
Responsible for document management systems
Assure ongoing compliance with quality and Mss regulatory requirements
Travelling in field both domestic/international
Implement and draft quality assurance policies and procedures
Interpret and implement quality assurance standards
Coordinate DGM for the development of all regular Program reporting
Ensure that the QA monthly reports responds to all upper management (Regional and requests in a timely manner and with high-quality documents
Serving writer for developing the monthly, quarterly and annual reports and coordinate with Quality Assurance team
Give presentations, as required
Draft and Signed MOUs and partnership agreements
Participate in key donor/stakeholder meetings.
Evaluate adequacy of quality assurance standards
Review the implementation and efficiency of quality and inspection systems
Document internal audits and other quality assurance activities
Ensure that all Clinical Standards and operation materials/documents are in compliance with MSS USAID Compliance and/or FPRH policies
Investigate client complaints and non-conformance issues
Collect and compile clinical assessment data
Analyze data to identify areas for improvement in the quality system
Represent the MSS FPRH Program’s vision and scope in external meetings and in donor meetings
Support the Regional and Project team in organization events
Develop, recommend and monitor corrective and preventive actions
Prepare reports to communicate outcomes of quality activities
Provide Editorial and Training support in developing MSS staff and Private Providers.
Identify training needs and organize training interventions to meet quality standards
Coordinate and support on-site audits conducted by external providers
Evaluate audit findings and implement appropriate corrective actions
Monitor risk management activities
Responsible for document management systems
Assure ongoing compliance with quality and Mss regulatory requirements
Travelling in field both domestic/international
Working as a Validation Officer on a USAID Project: Family Planning Reproductive Health (FPRH):
• Support all validation initiatives for assigned grant(s)/project(s) including monitoring data
Quality, tracking the progress of activities, and contributing to staff capacity building
Initiatives as necessary.
• Support Project Manager in creating a framework and procedures
for the monitoring and evaluation of project activities.
• Working on ground to grasp the First hand information and effectively deliver the services.
• Monitor all project activities, expenditures and progress towards achieving the project output.
• Provide feedback to the Project Manager on project strategies and activities
• Conduct capacity assessment on existing monitoring and evaluation system Develop indicators and a monitoring strategy for the project.
• Participate in annual project reviews and planning workshops and assist the Project Manager in preparing relevant reports.
• Assist the Project Manager in preparing other relevant reports
• Assist GM operations in developing management audit policy and procedure.
• Assist GM operations in preparing annual audit plan.
• To conduct Centre/project (both announced and unannounced) and ensure compliance with Marie Stopes Society policy Marie Stopes International and statutory government requirement’s.
• Provide auditees with supervision, counseling, and on-the-job coaching, including helping them to understand the policies and objectives and the implications of their work and its documentation(if applicable)
• Exert strict adherence to corporate rules, regulations and procedures. Familiarity with the internal control framework and results-based management tools.
• Monitoring of field health educators at different sides
• Travelling in field both domestic/international
• Prepare and maintain data base
Assisted in Designing, Developing and Implementing Customer Service Policy for
the entire Organization.
Managing a team of customer service representatives.
On field experience of handling face-to-face enquiries from customers.
Visits of different areas for new deals.
Devising and presenting ideas and strategies
Activity works towards continuing personal learning, acts on a learning plan and applies newly acquired skills.
Ability to provide input to business processes, re-engineering, implementation of new system including follow up to all old and new deals and panels as well.
Liaising with media, printers and publishers to maximize visibility at conferences, receptions and exhibitions, including compiling product and literature lists to display or demonstrate
Organizing events
Took initiative of holding Continuous Medical Conferences (CMCs) and Conducted 3 such (CMCs) on the following subjects:
Dengue
Diabetics
Thalassemia Free Pakistan
Hepatitis C prevention and treatment
Common gastro problems
Also working on devising new deals for customers and arranging visiting doctors.