概要


Highly enthusiastic, self-motivated, result driven and diligent professional with exceptional track record and hands on experience in Retail Banking Sales and Branch Banking Operations.


工作经历

公司标识
Sales Representative
Al Khayat Investment Group
May 2019 - Aug 2020 | Dubai, United Arab Emirates


.Greet and assist customers in an engaging and professional manner.
.Answer all customer questions and promote sale of general items in the pharmacy.
.Be able to differentiate between products, helping customers to compare and contrast features.
.Conduct yourself in a professional manner and make every effort to close the sale.
.Handle all sale transactions with accuracy and balance with system at the end of shift.
.Receive and transfer Stock from/to Warehouse for new promotions and merchandise.
.Generate purchase orders (LPO’s) for shop orders, manual orders and return orders.
.Participate in stocking and merchandising to meet planned layout and attractive appearance.

公司标识
Customer Services Manager (Mgr Ops)
Habib Metropolitan Bank Ltd.
Jul 2017 - May 2019 | Islamabad, Pakistan


Multiple Tasks & Responsibilities:
.Responsible to look after floor Cash & Clearing Operations, Accounts, service quality, admin and branch management.
.Responsible to comply with State Bank of Pakistan regulations and internal bank procedures and policies including AML/CFT laws and KYC adherence.
.Responsible to reply for Files Notes in compliance monitors and supervise KYC review and EDD.
.Responsible to handle Branch Expenses, Provisions, Branch affairs and Profit & Loss.
.Responsible to reconcile all GL heads of accounts, sundry and suspense accounts.
.Responsible to market Bank Products i-e Deposits, Loans, Autos and Bancassurance.
.Responsible to supervise credits cases (Consumer & SME) and trade especially imports transactions of branch clients.
.Responsible to provide excellent customer services on floor of branch providing resolution to clients queries complaints and suggestions.
Cash Department Incharge (CDI):
.Scrutinize and authorize cash, clearing and other non-financial vouchers of branch.
.Supervise and handle Foreign Currencies, Cheque Books, ATM Replenishment and Cash vault.
.Perform thorough check of all tellers transaction vouchers and match with teller activity report.
.Responsible to reply for files notes in compliance monitors being branch compliance officer.
.Responsible for monthly submission of Foreign Exchange Reports/ITRS to State Bank.
.Responsible to look after credits and advances (Consumer & SME) branch cases; initiate credit exposure, enhancement/renewal and monthly & quarterly exposure arrangements.
.Responsible perform trade (Imports) transactions for Open Account, Adv Payment as back up.
Officer Branch Operations (Account Opening):
.Supervision of clearing, cash and non financial vouchers as 3rd Authorizer.
.Responsible to open clients bank account and also deal with dormant accounts, amendments and other all operations related to accounts opening department.
.Coordinate with CASD division for timely opening of all accounts and follow up if any discrepancy.
.Educate and guide clients about web banking usage and handle/resolve related complaints.
.Review KYCs of dormant accounts on activation and performs EDD for high risk accounts.
.Coordinate & Conduct regular meetings with BM to discuss &resolve daily issues and plan for the day.
.Market and cross sell bank products both assets and liabilities to all walk in branch visiting customers
.Coordinate with DMOs to take over deposit portfolio and & strengthen customer relationships.

公司标识
Universal Teller
Dubai Islamic Bank Pakistan Ltd
Apr 2013 - Sep 2013 | Rawalpindi, Pakistan

• Perform Clearing Local/Intercity/Same Day/OBC/PO/DD.
• Operational reporting of branch to BOM & cluster Manager.
• Supervision of Cash PKR & Foreign Currency.
• Assist corporate clients related to operational needs.
• Cash Management & Maintaining Cash limits as per insurance policy.
• ATM Replenishment and Reconciliation.
• Responsible to deal with Branch Petty Cash Expense related matters.
• Ensure audit recommendation and prudential rules are enforced & Periodical reporting to HO and State Bank of Pakistan.
• Deal with Foreign Inward and Outward Remittance LOBC/FOBC.
• Execution and Payment of Home Remittance (PRI).

公司标识
Customer Services Officer
KASB Bank Limited
Feb 2012 - Apr 2013 | Rawalpindi, Pakistan

• Cash vault/ strong room keys custodian.
• Pay Order, T.T, CDR & DD payment and issuance.
• Perform I/W and O/W Clearing.
• Handling Online Cash & Foreign Currency Payment and Receipt.
• Cash Management, Sale and purchase of Prize bonds and Monitoring & Maintaining Cash limits as per insurance policy.
• Ensure the operational requirements of the Utilities bills payment & Posting of Transfer Voucher.
• Ensure audit recommendation and prudential rules are enforced & Periodical reporting to HO and SBP
• Look after Admin & HR related matters of the branch.
• Preparation of IOMs, Tax Challans and other Expense related matters.
• Reconciliation & Balancing of ATM, Batches, Different GL of relevant head of accounts. (DD PO)
• Month End Balancing (Lockers,TDRs,POs etc)
Being Lockers Custodian, deals with locker account opening and maintenance.

公司标识
Service Quality Associate
KASB Bank Limited
Apr 2010 - Feb 2012 | Islamabad, Pakistan


.Implement & monitor the ‘Service Quality Program’ in North Region.
.Identify weaknesses, implement and manage ‘Continuous Process Improvement’ efforts in the region.
.Monthly compilation & analysis of ‘Internal Service Measures’ of North Region.
.Ensure smooth and effective ‘Complaint Management’ and an effective ‘Problem Resolution’ process in liaison with the concerned departments across the region.
.Manage and conduct training sessions in the region.
.Work as support segment in sorting out problems related to IT, Administration, Marketing and Centralize Operations Division.
.Conduct Monthly Service Meetings, Environmental Surveys and quality check report of the branches within the region.

学历

Virtual University of Pakistan
硕士, , Masters in Business Administration‎
Internet Applications
所占比重 71%
2009
Islamia University
学士, , B.A‎
English Literature, Political Science
所占比重 63%
2006
Govt. S.E. College Bahawalpur
中级/A级, , F.Sc Pre-Medical‎
Medical
所占比重 67%
2003
Govt.Higher Secondary School Luddan
大学入学/0级, , Matric in Science‎
Science
所占比重 81%
2001

技能

熟练 Concept of Operations
熟练 Customer Analysis
熟练 Customer Service Manageme
熟练 Fluent in Coordiantion
熟练 Operations Development
熟练 عمليات خدمة العملاء

语言

熟练 英语
熟练 乌尔都语
熟练 Saraiki
熟练 旁遮普语