概要

Experienced IT Support Engineer focused on efficient troubleshooting and exceptional customer service. Seeking a role to leverage technical expertise and strong communication skills for resolving technical issues, maximizing user productivity, and contributing to smooth IT operations. Committed to continuous learning and staying updated with emerging technologies to enhance end-user satisfaction.

项目

Implementation of SNMP and ACL on Network printers
Cisco AMP (Anti Malware Protection)
EMS (Enterprise Management Solution)

工作经历

公司标识
IT Support Engineer (Executive)
State Bank Of Pakistan
Jan 2021 - 代表 | Karachi, Pakistan


  Install and configured new server hardware & software, supervising the installation at client end.
  Implement and manage Azure Active Directory, including user management, groups, and roles.
  Review and scheduled releases of software updates, patches, service packs & servers tuning as necessary.
 Troubleshoot problems in networks, web services, mail services and Internet services.
 Liaison with service providers and vendors.
 Maintain a broad knowledge of operating systems, software and hardware.
 Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers, and workstations. Escalate incidents as necessary
 Management of Active Directory, Symantec Enterprise Solution & Storage environment.
 Manages and optimizes computer, software and network systems to ensure high levels of confidentiality, integrity, and availability of the supported business applications.
 Manage and support primary and DR Sites.
 Provide day-to-day technical support for Senior Executives and their Administrative Assistants.
 Provide high-level customer support with a focus on ownership and follow-through with every interaction.
 Tag-ups with executive personnel and perform general IT maintenance tasks, resolving moderate to complex problems immediately.
 Diagnose and resolve issues related to PCs, Laptops, mobile devices, printers, videoconferencing, Skype Enterprise Voice, business application software, telecommunication issues and potentially local network issues.

公司标识
IT Executive
Unilever Pakistan Limited
Nov 2017 - Dec 2020 | Khanewal, Pakistan

Maintain the computer networks of all types of organizations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems.
Responsibilities
·        Assign and review the work of systems analysts, programmers, and other computer related workers.
·        Provide users with technical support for computer problems.
·        Maintain Physical connectivity LAN and Wireless Connectivity WAN.
·        Maintain and troubleshoot Fiber Optic and Point to Point Wireless Link (P2P).
·        Manage Network tasks including deployment/switching and Routers.

公司标识
Production Supervisor
Unilever Pakistan Limited
Jan 2016 - Nov 2017 | Khanewal, Pakistan

Responsible for assisting in managing the day to day operation and for putting together a team of great people who are committed to creating a welcoming environment for all stakeholder.
Responsibilities
·        Troubleshoots and resolves technical problems from the product line/ process to minimize reject levels.
·        Manage the work effectively under tight deadlines and pressure.
·        Ensure the optimization of output/product standards.
·        Maintain strict hygiene and quality standards in accordance with ISO, GMP HACCP etc.
·        Mentor and train subordinates for their numerous work-related issues for increasing efficiency.

学历

University of Education
硕士, 科学硕士学位, M.Sc I.T‎
CGPA 3.1/4
2015
Bahauddin Zakariya University
学士, 理工学士, BCS‎
Computer, Statistics, Economics
所占比重 47%
2013
Pakistan Board of Technical Education Lahore
中级/A级, 贸易学学生, D.Com‎
Accounting
所占比重 69%
2011
BISE
大学入学/0级, 科学, Matric in Science‎
Math
所占比重 60%
2009

技能

熟练 analysing statistics
熟练 Collaboration
中级 CRM Command
初学者 Cubers Security
熟练 Customer Service
熟练 Customer Support
中级 Cyber Security
熟练 Economic knowledge
熟练 Emerging Technologies
中级 Good Presentation and selling Skills
熟练 Handling Assignments
熟练 Hardware troubleshooting Software instal
熟练 Helpdesk
熟练 IT Infrastructure Management
熟练 Lead Generation
中级 Minimum Graduation Preferable if English. Fluent
熟练 Mobile device support
中级 MS SQL
熟练 Negotiation Skills
熟练 Network Troubleshooting
中级 Networks and Servers Security
熟练 Operating System
中级 People Managment
中级 Postman
熟练 Pursuing News Stories
熟练 Quality Control Cutting
中级 Query Language
熟练 Remote Support
中级 RESTful APIs
熟练 Sals Trainer
熟练 Shop Operations
中级 Strategy Formulation
中级 System Audits
熟练 Telephone Etiquette
熟练 Ticket Management

语言

熟练 乌尔都语
中级 英语