.Accomplished professional with over 8 years of comprehensive experience in the automobile industry, encompassing 5 years in administrative roles and 3 years in sales and customer service. Demonstrated expertise in enhancing operational efficiencies and driving customer satisfaction through effective administration and strategic communication.
Additionally, I possess a strong foundation in digital marketing, with proficiency in SEO, social media marketing, and a comprehensive understanding of digital marketing strategies. I am committed to leveraging digital platforms to enhance brand visibility and foster customer engagement, aligning marketing initiatives with overall business objectives
Achieved and consistently exceeded monthly sales targets.
Provided exceptional customer service by conducting product demonstrations, addressing customer inquiries, and guiding clients through the entire sales process, resulting in a high customer satisfaction rate and positive reviews.
Demonstrated strong product knowledge of vehicles and staying abreast of industry trends, enabling effective communication of product features and benefits to potential buyers.
Collaborated with cross-functional teams, including finance and service departments, to ensure a seamless customer experience and efficient resolution of customer concerns, leading to improved interdepartmental communication.
Consistently updated skills through ongoing training to stay current with Honda latest models and technologies.
Coordinate the delivery schedule of new vehicles, ensuring timely delivery to customers or dealerships.
Receive and review delivery orders, ensuring accuracy and completeness of information.
Coordinate with internal departments, including sales, inventory management, and service, to ensure vehicles are prepared for delivery.
Inspect vehicles before delivery to ensure they meet quality standards and are in proper working condition.
Maintain accurate records of vehicle deliveries, including delivery dates, customer information, and any issues or concerns encountered during the delivery process.
Customer Assistance: Provide assistance and support to customers visiting the showroom or dealership. Answer their questions, provide information about vehicles, and guide them through the purchasing process.
Product Knowledge: Develop a comprehensive understanding of the vehicles in the showroom, including their features, specifications, pricing, and available options. Stay updated on new models and advancements in the automotive industry.
Sales Support: Collaborate with the sales team to help generate leads, schedule test drives, and follow up with potential customers. Assist in preparing sales documents, including contracts, purchase orders, and financing applications.
Demonstrations: Conduct vehicle demonstrations to showcase the features and capabilities of the vehicles. Explain technical details, highlight key selling points, and address customer inquiries.
Executed record filing system to improve document organization and management.
Generated reports and typed letters and prepared presentations in MS PowerPoint for maximum impact and results.
Arranged rapid office equipment repair and maintenance with vendors.
Managed SAP databases converting complex data into easy-to-interpret data.
Developed and updated spreadsheets and databases to track, analyze and report on performance.
Kept optimal quality levels to prevent critical errors and support team performance targets.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Completed data entry tasks with accuracy and efficiency.