As a General Manager in a POS software company, responsibilities include
overseeing sales, technical support, customer service, and IT. Key roles entail
developing sales and IT strategies, leading teams, and enhancing customer service.
Key Responsibilities:
Sales Management:
Develop and implement sales strategies to meet revenue targets, lead the sales
team in expanding the customer base, adapt approaches based on market
analysis, and provide support to achieve sales objectives for individuals and the
team as a whole.
Technical Support Management:
Supervise the technical support team to promptly resolve customer issues,
establish and uphold service-level agreements (SLAs) to meet customer
expectations, optimize support procedures for efficient problem resolution, and
collaborate across departments to enhance products using customer feedback.
Customer Service (CSR) Management:
Maintain high customer service standards to boost satisfaction and loyalty. Guide
the CSR team by monitoring interactions for better communication and problemsolving
skills. Create and uphold customer service policies and protocols, handling
escalated issues in line with company values and policies for satisfactory
resolutions.
IT Team Management:
Manage the IT team responsible for POS software development, maintenance,
and security. Ensure a strong, scalable software architecture, align development
with business goals and customer needs by collaborating with other
departments, and implement efficient project management practices for timely
software updates and enhancements.
Encourage collaboration among sales, technical support, customer service, and IT
teams, fostering continuous improvement through shared knowledge.
Coordinate with other departments for company-wide collaboration. Set teamspecific
KPIs, evaluate performance, report to senior management, and
implement improvement plans while offering coaching and feedback to enhance
overall productivity.

• Responsible for planning, execution, monitoring, and controlling the delivery of projects for all regions (UK, USA, Spain, AUS, and New Zeeland)• Responsible to lead a team of technical consultants, assigned for the installation, training & commissioning of software which is part of the overall project.• Tracking project progress via various tools (Excel task lists and via emails/phone calls/Skype messages).• Monitoring the progress of multiple projects at the same time, identifying issues before they occur, and helping resolve problems once they have occurred.• Make certain that the development team keeps versions and configurations in proper version control.• Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.• Assist in communicating statuses and challenges to sales and account management teams and other senior managers for projects under completion and live projects.• Understanding the client and their business and the level of effort that will go into realizing the project.• Resolve escalated inquiries and complaints, taking responsibility for the action required where necessary.• Conduct call monitoring by listening to recorded or live calls and subsequently undertakes coaching sessions with team members.• Make sure everybody follows the company\'s guidelines and processes and monitors them.• Produce technical documents of products and key features for internal training, external training, or sales demonstration purposes.• Responsible for professional development and training for team members.• Ensure training and development plans are maintained for all team members.• Responsible for preparing and reporting status reports to higher management.

Dealing with UK, Ireland and USA Based clients. Providing the remote technical support on Fleet & Dispatch management for Windows and Cloud based Software.Monitor issues, follow up with clients through Voice calls, Emails and Skype chat.Provide training to both amateur and professionals. Diagnosing problems and offering advice and solutions related to Network, hardware, software and system.Responsible for Installation and configuration of Microsoft SQL Server, restore databases, create login users for database and giving rights accordingly. Alter database columns using query to make database up to client's requirements Create auto backups using SQL Server Agent, making database archive and backed up automatically.Integration of VOIP services like BT cloud phones, digital tapi, Panasonic, Samsung, Avaya and Ring central. Configure and maintain the FTP Server and its protocols for call recordings.Configure the client's server machine with Dynamic DNS to use the database route statically. Port Forwarding of Draytek, BT Hub, Virgin & Technicolor Routers.Online Payment Integration of Sum Up, Stripe and World Pay with Fleet & Dispatch Management Software.Responsible for ensuring "Above and Beyond" support is delivered to customers and that they are fully satisfied with the level of customer service delivered.Projects:Actively worked with API developer for Fleet & Dispatch Management Software Integrations with third party suppliers (City Fleet Business, MINICABIT, Kabbee and Taxi Butler).

Currently, leading a team for daily deployment of installation teams for Generator installations.
Responsible for overall AMCs, (Annual Maintenance Contract) monthly visits and follow-ups regarding issuance of contact and billing.
Worked as coordinator between store and workshop for repair / overhauling of Generator, Quotation making and Billing.
Maintaining call record of customers for complains services and maintenance of generators.
Maintaining data record of FSR (Field Service Records) and Generator commissioning reports.
Product support with issuance of bills from job card. Minimizing outstanding and enhancing the productivity and revenue generation.
Ensure customer stratification and AMCs compliance.

As a Service Engineer i have joined to DWP GROUP and providing the Mechanical, Electronics and Software support of XEROX NUVERA 157 at TCS Print Shop (Industrial Printing).

JOB RESPONSIBILITIES:

Coordinates with customers and provide them Mechanical, Electronics and Software support.
Remove the Errors of Machine in Minimum time on customer side.
Replacement of consumed spare parts of the machine.
Able to handle troubleshooting, repairing, servicing and set-up of Company’s equipment
and products at site
Carry out hands-on routine preventive maintenance work on machine,
Modification or retrofit electrical works with minimum guidance.
Maintain proper engineering documentation and reports.
Provide prompt response to breakdown service request.
Replacement of consumed spare parts of the machine.
Gives direction to support staff in matters of office procedure.
Provide customer support 24/7.

Working as Trainee Engineer in MMS (Mail Management Solution) department, Printshop function – Industrial Printing.
The main objectives are to learn the existing process of Print Shop and develop the technical skills. Some of the key objectives are given as under:

To get acquaintance to the process of print shop operations.
To understand the complete operating procedure of Océ Vario Printer 3110 and Pitney Bowes FPS 14K.
To understand the maintaining and diagnostic procedure of above machines.
Evaluating working environment of the Print Shop division.
To see the application of my Professional studies especially and identifying my strengths and passions in order to create a fulfilling and successful career.
To define and follow a confident positive career direction using my most desirable skills doing work than excites me and enriches my soul.

Serving in Vision Air International as Junior Technician on Boeing 737-200, 747-246.
Vision Air is amongst a handful of charter service providers within our region holding an Air Operator Certificate providing for the movement of both passengers and cargo. In addition to our air charter services, we provide aircraft handling and fuel services, aviation consultancy and fleet management.

JOB RESPONSIBILITIES:

Performing Check “A”.
Daily Inspection and Turn around Checks of the above mentioned Aircrafts.
Experience of replacement and installation of Landing Gear, Wheel Assemblies, Brake Assemblies.
Maintenance/periodic checks in category Avionics on Boeing 737 performed in accordance with approved maintenance schedule.
Arrival/departure of Boeing 737-200, 747-246.
Daily inspection (D.I).
Manipulating and monitoring the engine data of Boeing 737-200, 747-246.

Working as a Junior Hardware Engineer in Technical/R&D department. Falcon-i is a subsidiary of a large business conglomerate offering state-of-the-art tracking solution all across Pakistan. Falcon-i has shown unprecedented growth and commitment since its inception.

JOB RESPONSIBILITIES:
Device initialization/configuration.
Communication parameter settings.
Configure GPRS setup & Voice communication.
Map management & Vehicle setup.

Responsible for the tracking hardware test, finalization, prepare tracking hardware for installation & also correspondence with the venders regarding further information, new version updates & hardware/software modifications as per requirement.

PIA Engineering is an established Aircraft Maintenance and Repair organization that provides world-class solutions to the aviation industry
I have worked in avionics department of PIA ENGINEERING for four weeks. There are three shops where the instruments of fleets are repaired, overhalled, calibrated and modified. The shops are as follows:
Instrument shop
Radio shop
Electrical shop
I have attended all above workshops and learn how to maintain the instruments of fleets.