概要


I seek challenging opportunities where I can fully use my skills for the success of the organization.


工作经历

公司标识
Governance and Audit Insight Executive
Telenor
Mar 2020 - 代表 | Lahore, Pakistan

Perform audit to gauge performance of service providers to Retailers, Webchat, Social Media, Backend Operations and Outbound collection domains
Share weekly Dashboards, Quality scores and Insights with the stake holders to improve their working model
Arrange calibration sessions with the Outsourced partners to better performance
Monthly forum conducts with the Outsourced partners for sharing their performance and improvement plan along with the pain areas
Design Affinities based on Customer satisfaction score of social channels to get insights and identification of pain areas
Engage internal stakeholders to reduced system Gaps and improve processes for the betterment of customer experience
 

公司标识
Fraud Controller & Internal Audit Executive
Telenor
Jan 2018 - Mar 2020 | Lahore, Pakistan


Risk Assessment in existing & new Processes, Operations, IT Solutions, Sales and KPIs Commissioning and Reporting
Monitoring and Control the Malfunctions activities in business and ensure to minimize impact on business
Investigations related to financial and Non-Financial matters
Designing & Monitoring of controls to reduced fraudulent activities
Design fraud awareness Program for internal and external OSPs keeping focus on customer centricity.

公司标识
B2B Relationship Officer
Telenor
Jun 2017 - Dec 2017 | Lahore, Pakistan


SMEs Business Portfolio Management and Servicing
End-to-end complaint handling and resolving billing related queries
Ensuring to achieve monthly SME Collections targets
Managing and controlling SME Customers Churn
Creating and maintaining alliance with business circles
Corporate Backend Support team for the effective servicing of SME accounts
Responsible for High Customer Satisfaction through effective account management
Credit support, Device issuance and New Connection Sales to SMEs

公司标识
B2C Relationship Officer
Telenor Regional Head Quarter
Apr 2016 - Jun 2017 | Lahore, Pakistan


B2C Customers Portfolio Management
Strong Relationship building with B2C customers
End-to-end complaint handling and resolving billing related queries
Engaging customers through Corporate SMS and Calls
Ensuring to achieve monthly
B2C Collections targets Coordination with all customer touch points and backend support teams for the resolution of customer issues
Cater Post to Pre migrations and MNP Service Request
Ensure to meet monthly Upselling targets Maintaining Postpaid Health Status
Conduct business analysis before beginning of new business campaigns

公司标识
Business Retention &Collection Officer
Telenor
Feb 2015 - Apr 2016 | Lahore, Pakistan

Ensuring to achieve monthly B2C Collections targets.

Providing Customer feedbacks and insights for Business Segment team on B2C products and services

Cater Post to Pre migration and MNP Service Request

Outbound call for bringing back customers

Portfolio Management of dead Postpaid accounts for bad debts recovery.

End-to-end complaint handling and resolving billing related queries.

Coordination with all customer touch points and backend support teams for the resolution of customer's’ issues.

公司标识
Account Officer
Azeem & Co
Feb 2014 - Feb 2015 | Lahore, Pakistan

Maintain fixed asset register and inventory record

Reporting Monthly Reports of Capital and revenue expenditure

Handle payroll accounts

Addressing email and co coordinating with Stakeholders

Emplace checks for internal audit report generation

Maintain accounts of customers and stakeholders

公司标识
Teacher
Teacher
Oct 2013 - Jan 2014 | Lahore, Pakistan

 Coaching of Tax, Accounting and Auditing
 Home tutor

学历

Institute of Cost & Management Accountancy of Pakistan (ICMAP)
证书, ACMA - Managerial level Qualified‎
Completed
2016
University of Lahore
学士, 理工学士, B.S Hons 04 Years Program Specialization in Finance‎
Accounting & Finance, Strategic Financial Management
CGPA 3.7/4
2013
Scholar Group of Colleges Lahore
中级/A级, 贸易学学生, I.Com‎
Commerce
所占比重 75%
2009
Najaf School System
大学入学/0级, 科学, Matric in Science‎
Biological Sciences
所占比重 75%
2007

技能

中级 management skills
熟练 Negotiating Skills
熟练 4 Knowledge of Taxation
中级 Accounting Principles
熟练 Accounts Administration
熟练 Branch Support.
熟练 British Accents
熟练 Business Problems Analysis
熟练 Call Headlining
熟练 Capital Budgeting
熟练 Channel Optimization
熟练 Channel Strategy Development
熟练 Conservation Awareness
熟练 Customer Satisfaction Management
熟练 Database Management 
熟练 Development Development
熟练 Event Marketing Strategies
熟练 Export Development
熟练 Financial Statement Analysis+
熟练 Handling Assignments
熟练 ICBS data base
熟练 Lab Knowldge
熟练 MIT Knowledge
熟练 mobilephone field
熟练 Negotiation Skills
熟练 Oracle CRM data base (Seible)
中级 Planning and Budgeting
熟练 Policies Implementing
熟练 Quality Improvement
中级 RESTful APIs
熟练 Revenue Analysis
中级 Sales Audit
中级 Sensitivity Analysis
中级 Tax Laws
中级 Working Capital Management
熟练 Written Oral and Communication
中级 الكتابة الطبية
熟练 المبيعات الاستراتيجية
熟练 الاحتفاظ بالمبيعات
熟练 تحليل نمو المبيعات

语言

熟练 旁遮普语
熟练 英语
熟练 乌尔都语

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