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概要
Technically sophisticated IT professional with experience in Technical Support L-3, Active Directory Administration, Cloud Computing,Office 365 Administration, Microsoft Exchange online and Exchange on Premise,Windows Server administration, ICT infrastructure administration and identifying day to day market to improve business. Having Experience of interaction with high profile customer (both national and international) to find out key business issues and present solutions to address those issues maintain and improve upon service delivery. Experience in a managing group of technical support engineers. A well organized, highly enthusiastic and committed person who is comfortable working in a multi-tasking environment. Strong analytical skills and able to collate and interpret data from various sources. I am a highly effective person who understands the value of working together towards a common goal, ease of communication and very well presented.
项目
工作经历
On-Boarding Engineer Office365
IT Assistant Administrator
Office 365 Administration including exchange Online/On Premise, Skype for Business, Desktop services
On premise system upgrade, Kiosk installations and maintain a HA of services during and after flights.
Provide timely and effective user and field office support on an on-going basis, by assisting in the implementation, administration and operation of new and existing systems and performing first and second line support functions.
Assist in the upkeep of the ICT Infrastructure such as Servers, Desktops, Laptops, Printers and other IT equipment, by regular monitoring, analyzing and resolving the problems. Ensure all the equipment is secured against network threats, protected against virus and backup schedules are adhered. Manage a suitable inventory of spare equipment to ensure availability of spares when required
ADDS, ADFS, ADRMS and GPO related configuration and troubleshooting
Monitor Data Center Environment (PACs, VESDA, Access Control, CCTV etc.)
Monitor Servers, Storage, Network devices, Links, UPS status etc., to ensure business continuity and resolved problems within the specified time frame.
Perform installation, configurations, desktop services, connections startup and shutdown related task etc.
Windows server 2008 R2 and Windows server 2012 services configurations like DNS, DHCP, AD WDS, WPS NPS etc.
Exchange 2013 server and client end troubleshooting.
Conduct day end activities including daily backups, maintenance etc.
Coordinate with vendors in planned and unplanned maintenance, upgrade and support etc.
Any other jobs and responsibilities as advised.
Microsoft Technical Trainer (Project)
Sr.Microsoft cloud Architect |Office365|
