• Responsible for performance and profitability of book publishing business

• Supervises and works closely with internal Sales & Marketing team members

• Market reporting, and defining potential growth initiatives

• Give product orientation to clients

• Promote & sale Tiflee educational products to schools

• Maintain relation with client schools

• Determine need of the clients, Handle complaints and suggest possible solutions

• Update Customer Data on a daily basis

• Follow up and convince clients, facilitate them and ensure their satisfaction.

• Sets overall publishing budgets and seasonal sales projections and oversees budget targets at key accounts

• Maintaining and developing relationships with existing customers of the company, and providing them quality Customer service in close coordination with Sales Coordinator, and Program Coordinators
• Achieving Monthly/Quarterly targets of Sales /Revenue as assigned by line manager.
• Identifying and Visiting potential customers for new business as per Weekly Visit Plan shared with/approved by line manager.
• Making accurate & rapid cost calculations of Sales leads and proposals
• Providing customers with quotations and organized/aggressive follow-ups
• Negotiating the terms of an agreement and closing sales
• Performing market research & Providing feedback on future buying trends
• Keeping a vigilant eye on competitors’ products, sales, and marketing strategies/activities.
• Representing CODE at trade exhibitions and events as and when required.
• Providing weekly sales & visits report to line manager

• Fulfilled all management responsibilities in absence of the manager.
• Opened and closed store, handled customer service issues, and oversaw cash control.
• installing and repairing networking products using computer operating systems
• Supervised and motivated employees.
• Assisted with merchandising and promotions efforts
• Provided exceptional customer services to high-end consumers, regularly including direct email and phone contact, and relationship building.
• Tallied daily receipts and made bank deposits.
• Maintained inventory levels, monitored merchandise, provided feedback to owner/buyer regarding trends and need for reorders.
• Managing up to 8 members of staff.

• Visited residential and commercial site for installation of broadband service
• Rectified and restored clients' broadband service
• Replaced wires and cables of the assembly line as needed
• Educated customers on the use of broadband service
• Collected feedback from customers on service provided
• Made phone calls and ensured clients are at homes and offices before visiting
• Used signal level meters, volt-OHM meters and spectrum analyzers to test coax cable
• Connected peripheral equipment and trained customers on proper use of equipment