Your not-so-secret weapon for Business Strategy, Marketing Wizardry, and all things Innovation, Social Impact & the Future of Tech.
Designed, implemented, and managed a mix of marketing strategies, including Digital, Social, Radio, Influencer & OOH advertising.
Built brand image from the ground-up
Successfully marketed for Pakistan’s first Unity-Certified Training Program in collaboration with Unity & Generation Inc, Brought in a record high of 9000+ leads for Generation Pakistan (FYEP)
Led partnership & successfully executed Think Games 2022 in collaboration with Google for Gaming
Formulated & executed Pakistan's Biggest Industry-Led Gaming Event, Game Rev 2022.
Brought in PKR 50 million plus in Sponsorships for various events
Supported business development, by Identifying & approaching potential partnership opportunities
Coordinated between multiple stakeholders to achieve business goals
Designed execution strategy for multiple projects & trainings
Achieved organizational targets while successfully mobilizing recruitment for multiple projects
Designed, implemented, and managed a mix of marketing strategies, including Digital, Social & OOH advertising
Successfully formulated & managed on-ground marketing activities
Designed & implemented customer service protocols for Voice, Chat & Walk-In customers
Supported higher management in business development, by Identifying & approaching potential partnership opportunities
Coordinated between multiple stakeholders to achieve business goals
Executed successful Facebook & Instagram campaigns for lead generation
Designed, implemented, and managed the social media marketing strategy for 15 different clients with varying requirements and business needs
Executed successful Facebook, Twitter & Taboola campaigns for associated websites generating traffic volume/user engagement
Introduced and implemented social media management tools including Buffer and Hootsuite to facilitate campaign design and execution
Automated boosting of media content on Facebook, Instagram & Twitter
Coordinated & Managed a Remote Team of Writers
Expertise / Highly skilled in social media management, content writing, web-analytics
Track and monitor the performance of social media marketing programs
Undertook the necessary research to provide the key reference points of the Creative Brief
Assisted management in securing transcribing projects from Netflix, Sony Pictures, Fox, and HBO
Implement quality control systems to provide transcribers with accurate feedback on their videos to insure high-quality transcribing for all clients
Track and communicate the status of business initiative projects to management
Present analyses and solutions to senior management
• Provided customer service through chat-based channels.
• Lead Generation and escalation of Business Portfolios.
• Providing consultancy to customers, cross-selling and up selling on behalf of clients.
• Maintained above average quality throughout.
• Served as a closer for the team and handled escalations.
• Provided technical support; answering support queries via phone and email.
• Take ownership of user problems and be pro-active when dealing with user Issues.
• Maintained a high degree of customer service quality for all support queries and adhered to all service management principles.
• Created an online customer help portal for queries and information.
Job responsibility included prospecting customers and selling Bell Canada bundle packages including
Television, Internet & Home phone services.
Performed above client expectations and exceeded set sales target.
Delivered superior quality customer experience