Accomplished and experienced Senior-level Project Manager/Business Analyst with 10+ years of expertise in Information Technology. Proven track record of efficient cross-functional team collaboration and successful project delivery. Seeking opportunities to leverage extensive project management experience in driving innovation and achieving organizational goals.
· Maintaining and monitoring project plans, project schedules, and work hours.
· Organizing, attending, and participating in stakeholder meetings. Documenting and following up on important actions and decisions from meetings.
· Ensuring that clients’ needs are met as the project evolves.
· Coordinate internal resources and third parties/vendors for the flawless execution of projects.
· Develop Project Scope, Define SLAs, Plan Sprints, Assign tasks to the team.
· Assess project risks and issues and provide solutions where applicable.
· Create a project management calendar for fulfilling each goal and objective.
· Ensure standards and requirements are met by conducting quality assurance tests.
· Ensure client's views are managed towards the best solution.
· Ensure resource availability, allocation and assist with schedule management.
· Developing project strategies and detailed project plan to track progress.
· Create and maintain comprehensive project documentation, plans and reports.
· Analyze and elicit requirements.
· Document business requirement gathering, project updates, and information on the confluence.
· Market research, competitor analysis.
· Flow Diagrams with details that include user roles in the project, modules and collaborator identification, third-party tools to be used, and detailed process.
· Develop Project Scope, Define SLAs, Plan Sprints, Assign tasks to the team through JIRA.
· Write & Review User Stories on JIRA.
· Create/Review Design Screens using Figma.
· Key Account Management of assigned accounts (P2P Procure To Pay for UBL United Bank Limited).
· Business Analysis to define customer’s requirements to achieve satisfaction.
· Coordination with technical team regarding client queries, issues and requirements regarding modules ie. Planning, sourcing, contracts, supplier management, e procurement, inventory control.
· Documentation of different aspects of upstream and downstream modules i.e. user guides, functional scope document, software requirement specification, UAT etc.
· Build sustainable relationship and trust with customer accounts through open and interactive communication.
· Requirement gathering and data migration. Creating implementation plan for each client.
· System setup, client training, ongoing technical assistance.
· Product demos (Freshdesk, Freshchat, Freshservice and Freshworks CRM)
· Product demos (For API integration apps created for Freshworks)
· Providing cost and time estimates to clients.
Product Support for Banking & Compliance Software Portal based support Product documentation (user guides & help material) E- Learning Courses (creation & QA) Troubleshooting Izenda Reporting
· Product Support for Banking & Compliance Software
· Mapping, onboarding, setup and installation
· Portal based support, troubleshooting and Izenda Reporting
· Product Documentation (User guides & help guides). Moodle E- Learning Courses (Creation & QA)
Troubleshooting & bug identification
Responsibilities:
Customer Support for Electronic Medical Record (EMR) products for clients based in United States.
Good communication skills to interact with entire implementation,design and division management based in United States and to keep everyone on the same page.
Responsible for managing 5-step software development life cycle that starts from software requirements gathering to software deployment.
To create, edit and deploy new healthcare software forms quickly and without error.
To develop forms that will adhere to the customer best practices guidelines, including customer design, compliance, and quality standards.