概要

Accomplished and experienced Senior-level Project Manager/Business Analyst with 10+ years of expertise in Information Technology. Proven track record of efficient cross-functional team collaboration and successful project delivery. Seeking opportunities to leverage extensive project management experience in driving innovation and achieving organizational goals.

工作经历

公司标识
Technical Project Manager
Bitsclan Solutions
May 2023 - 代表 | Lahore, Pakistan

·         Maintaining and monitoring project plans, project schedules, and work hours.
·         Organizing, attending, and participating in stakeholder meetings. Documenting and following up on important actions and decisions from meetings.
·         Ensuring that clients’ needs are met as the project evolves.
·         Coordinate internal resources and third parties/vendors for the flawless execution of projects.
·         Develop Project Scope, Define SLAs, Plan Sprints, Assign tasks to the team.
·         Assess project risks and issues and provide solutions where applicable.
·         Create a project management calendar for fulfilling each goal and objective.
·         Ensure standards and requirements are met by conducting quality assurance tests.
·         Ensure client's views are managed towards the best solution.
·         Ensure resource availability, allocation and assist with schedule management.
·         Developing project strategies and detailed project plan to track progress.
·         Create and maintain comprehensive project documentation, plans and reports.

公司标识
Business Analst/Product Owner
Orcalo Holdings
Aug 2022 - Apr 2023 | Lahore, Pakistan

·         Analyze and elicit requirements.
·         Document business requirement gathering, project updates, and information on the confluence.
·         Market research, competitor analysis.
·         Flow Diagrams with details that include user roles in the project, modules and collaborator identification, third-party tools to be used, and detailed process.
·         Develop Project Scope, Define SLAs, Plan Sprints, Assign tasks to the team through JIRA.
·         Write & Review User Stories on JIRA.
·         Create/Review Design Screens using Figma.

公司标识
Business Analyst
Tejari Pakistan
Oct 2021 - Jul 2022 | Karachi, Pakistan

·         Key Account Management of assigned accounts (P2P Procure To Pay for UBL United Bank Limited).
·         Business Analysis to define customer’s requirements to achieve satisfaction.
·         Coordination with technical team regarding client queries, issues and requirements regarding     modules ie. Planning, sourcing, contracts, supplier management, e procurement, inventory control.
·         Documentation of different aspects of upstream and downstream modules i.e. user guides, functional scope document, software requirement specification, UAT etc.
·         Build sustainable relationship and trust with customer accounts through open and interactive communication.

公司标识
Technical Support
Codup
Oct 2020 - Oct 2021 | Karachi, Pakistan

·         Requirement gathering and data migration. Creating implementation plan for each client.
·         System setup, client training, ongoing technical assistance.
·         Product demos (Freshdesk, Freshchat, Freshservice and Freshworks CRM)
·         Product demos (For API integration apps created for Freshworks)
·         Providing cost and time estimates to clients.

公司标识
IT Support & Technical Writing Specialist
360 Factors Pvt Ltd
Aug 2017 - Oct 2020 | Karachi, Pakistan

Product Support for Banking & Compliance Software Portal based support Product documentation (user guides & help material) E- Learning Courses (creation & QA) Troubleshooting Izenda Reporting
·         Product Support for Banking & Compliance Software
·         Mapping, onboarding, setup and installation
·         Portal based support, troubleshooting and Izenda Reporting
·         Product Documentation (User guides & help guides). Moodle E- Learning Courses (Creation & QA)
Troubleshooting & bug identification

公司标识
Software Form Designer / Product Support
Contour Software (Pvt.) Ltd
Nov 2013 - Aug 2017 | Karachi, Pakistan

Responsibilities:

 Customer Support for Electronic Medical Record (EMR) products for clients based in United States.
 Good communication skills to interact with entire implementation,design and division management based in United States and to keep everyone on the same page.
 Responsible for managing 5-step software development life cycle that starts from software requirements gathering to software deployment.
 To create, edit and deploy new healthcare software forms quickly and without error.
 To develop forms that will adhere to the customer best practices guidelines, including customer design, compliance, and quality standards.

学历

Muhammad Ali Jinnah University (MAJU)
哲学硕士, MS in Management Sciences (HUMAN RESOURCE)‎
Management Sciences
Completed
2020
Karachi Institute of Economics and Technology
学士, 理工学士, Bachelors of Science in Enterprise Resource Planning‎
Enterprise Resource Planning
CGPA 2.9/4
2014

技能

熟练 Adobe captivate
熟练 Agile Project Management
熟练 Asana Tool Handling
熟练 Client Dealing 
熟练 Configuration Switches
熟练 Customer Analysis
熟练 E-views
熟练 End To End Project Management
熟练 Freshdesk Software
熟练 Frontend Form designing using Mark-up
熟练 Handling Assignments
熟练 Infor CRM
熟练 IT Support / Implementation
熟练 Moodle E-Learning
熟练 PLS SMART
熟练 Product Documentation
熟练 Research Writing
熟练 SPSS
熟练 Technical Writing
熟练 Tools Command
中级 Walkme Software
熟练 Web Project Management
熟练 XML & HTML
熟练 Zoho CRM Command

语言

熟练 英语
熟练 乌尔都语
熟练 旁遮普语