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概要
Responsible for marketing the mobile wallet product to potential and existing customers Responsible for product awareness customer registration and wallet activation, scanning/capturing of required documents i.e. photograph of id card, customer biometric etc., as per regulatory requirements Responsible for educating the customers on making transaction from the wallet. Coordinate with the branchless banking operations manager/ ADC team for timely reporting and resolution of issues. Ensure daily planning and monitoring to meet sales targets. Gather and rely customer feedback to the ADC team/relevant stakeholders as and when needed. Maintain coordination with the branch team to ensure the wallet activation process is seamless for the customers. To perform floor duty and continuously maintain and improve branchless banking ambiance, make sure that all marketing material is prominently available and up to date. Ensure post sale service to the client, promotes the branchless banking products and services, consistently cross-sells the products at every opportunity. Branchless Banking Operation reporting of BAU activity Bi-monthly Strong check on Account opening MIS / ATM card issuance Analysis of Complaints/requests/queries quarterly Quality assurance check on sample basis across all connected department Revisit on process ever six months to add on purpose if required Managing Master MIS for internal and externals purpose
工作经历
ADC OFFICER
Coordinate with the branch banking operations manager/ ADC team for timely reporting and resolution of issues.
· Managing Master MIS for internal and externals purpose
· Quarterly reporting SBPCoordinate with the branch banking operations manager/ ADC team for timely reporting and resolution of issues.
· Managing Master MIS for internal and externals purpose
· Quarterly reporting SBP
Branchless Banking Officer
· Responsible for marketing the mobile wallet product to potential and existing customers
· Responsible for product awareness customer registration and wallet activation, scanning/capturing of required documents i.e. photograph of id card, customer biometric etc., as per regulatory requirements
· Responsible for educating the customers on making transaction from the wallet.
· Coordinate with the branchless banking operations manager/ ADC team for timely reporting and resolution of issues.
· Ensure daily planning and monitoring to meet sales targets.
· Gather and rely customer feedback to the ADC team/relevant stakeholders as and when needed.
· Maintain coordination with the branch team to ensure the wallet activation process is seamless for the customers.
· To perform floor duty and continuously maintain and improve branchless banking ambiance, make sure that all marketing material is prominently available and up to date. Ensure post sale service to the client, promotes the branchless banking products and services, consistently cross-sells the products at every opportunity.
· Branchless Banking Operation reporting of BAU activity Bi-monthly
· Strong check on Account opening MIS / ATM card issuance
· Analysis of Complaints/requests/queries quarterly
· Quality assurance check on sample basis across all connected department
· Revisit on process ever six months to add on purpose if required
· Managing Master MIS for internal and externals purpose
DFS OFFICER
· To maintain and ensuring safe custody of employees record
· Payment of EOBI contribution
· Liaison with bank.
· Vouchers preparation, journal entries posting in the accounting software and monthly bank reconciliation statement.
· Monthly processing of payroll of company and project consultant’s staff members
