概要

Network Support Engineer with over 7 years of experience in telecommunications infrastructure design, escalation support, and network administration. Proficient in providing technical assistance, overseeing network operations, and ensuring the reliability of enterprise-wide area networks within multi-platform and high uptime Data Center environments.


项目

PRAL_FBR Data Center Karachi Equipments Upgradation |May, 2021

工作经历

公司标识
Associate Engineering Operations
Transworld Associates
Aug 2023 - 代表 | Karachi, Pakistan


Continued responsibilities and duties from the role of Resident Engineer with added emphasis on operational efficiency and team coordination.
Engaged in broader operational aspects such as optimizing workflows, implementing best practices, and fostering team collaboration.
Assumed additional responsibilities related to project management, resource allocation, and performance monitoring.
Actively participated in decision-making processes and contributed to strategic initiatives aimed at enhancing service delivery and customer satisfaction.

公司标识
Resident Engineer at PRAL/FBR
Transworld
Mar 2018 - Jul 2023 | Karachi, Pakistan


Managed and maintained routing protocols for established links at PRAL-FBR (Custom House, Karachi), ensuring seamless transitions via fiber and radio technologies.
Installed and configured various Customer Premises Equipment’s (CPEs) such as Avaya, HP, Huawei, and Cisco devices.
Led a team of technicians in cable alignment and concealment from radio towers to data centers.
Coordinated with sales operations and customers for tender revisions and technical requirements.
Provided technical support for website issues and ensured accessibility to all ISPs.
Documented and maintained connectivity hierarchy within the Transworld metro ring.
Prepared and executed internal connectivity setups for Transworld link handoff at customer sites, alongside maintaining all CPEs.
Proposed setups to monitor stability and performance of Transworld links at PRAL-FBR site, in coordination with customers.
Coordinated with Transworld TAC and IP-NOC for resolution of severe issues.
Provided 24/7 support for service degradation incidents.
Prepared and shared monthly and quarterly reports with line manager, keeping them updated on customer connectivity requirements at both layer-2 and layer-3 levels.

公司标识
Network Support Enginner
Wancom(pvt) Ltd.
Sep 2017 - Feb 2018 | Karachi, Pakistan


Handle and document all TAC support queries via calls and emails for reporting purposes.
Provide timely resolution of support tickets to address various issues.
Engage with customers/clients to efficiently resolve both basic and complex help desk issues.
Perform installation and provide ongoing support for hardware and software infrastructure at customer/client premises.
Demonstrate proficiency in TCP/IP based networking protocols and high availability technologies at both layer 2 and layer 3.
Utilize layer 2 technologies including VLAN, STP, RSTP, PVST, HSRP, and VRRP.
Implement layer 3 technologies such as OSPF, BGP, EIGRP, Static/Dynamic Routing, and BGP for optimal network functionality.

公司标识
Technical Support Engineer
FiberLink (Pvt.) Ltd.
May 2016 - Jun 2017 | Karachi, Pakistan


Proficient in Secure CRT, Network Management Systems (NMS), and Mikrotik Router Boards, with hands-on experience in FTTH instruments including Optical Line Terminals (OLTs) and Optical Network Terminals (ONTs).
Skilled in troubleshooting data and internet connectivity issues using routers and switches, including Cisco 37xx and later series.
Experienced in deploying Customer Premises Equipment’s (CPEs) for various network setups.
Handle escalations from the fiber team related to deployments and customer complaints.
Conduct onsite visits to customer premises to address severe issues promptly.

学历

CCNA (Cisco Certified Network Associate)
证书, ‎
Telecom and Networking, Cisco-ID: CSCO13692654
Completed
2021
Sir Syed University Of Engg. & Technology Karachi.
学士, 理工学士, B.S Telecommunication Engineering‎
Telecom and Networking
CGPA 2.6/4
2016

技能

中级 Application Networking
熟练 CCNA
中级 CCNA Security
中级 CCNP
熟练 Cisco
熟练 Cisco Networking Devices Command
熟练 Cisco Routers Knowledge
中级 Desktop Support
初学者 Engineering Documentation
初学者 Exchange
中级 Firewall
熟练 Help Desk Support
熟练 IT Infrastructure Management
中级 IT System Administration
中级 ITIL
熟练 LAN
初学者 MCSA
熟练 Network & Desktop Support
中级 Network Analyzing
熟练 Network Connectivity Management
熟练 Network Infrastructure Command
中级 Network Management Applications
中级 Network Monitoring Tools
中级 Network Troubleshooting
中级 Networking Application
中级 NMS
中级 Tbricklaying
熟练 Techinical Support
中级 Troubleshooting
熟练 WAN
中级 Wireless Communications Systems
中级 Wireless Networking
中级 WLAN

语言

熟练 信德语
熟练 乌尔都语
熟练 英语

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