Primarily responsible to develop SOPs / Manual for different units of Banking Operations including Branches, Permanent Booths, Centralized Operations, Treasury Operations, & DFI Operations etc. in coordination of respective unit heads. Also responsible for progress re-engineering with the objective to bring simplification and implementing system based and other controls. To fill the policy gaps where required. Carry out capacity building of front office staff through implementation of induction trainings, refresher courses as well as learning days to ensure implementation of policies, processes & procedures and promote compliance culture. Resolution of Audit / SBP inspection observations; strengthens systems and controls at different units of Banking Operations. Owner of;
 FMFB Branch Operations Manual.

 FMFB CPU (Centralized Operations) Manual

 FMFB Clearing Manager.

 FMFB RTGS Operations Manual

 FMFB Network/Branch Expansion Policy & Procedure

 FMFB Operations Manual for Permanent Booths

Generic Responsibilities include;
 Directing, monitoring and coordinating with the branches to guarantee optimum quality of work in accordance with policies and guidelines.
 Scheduling the quarterly visits of branches for reviewing the transactions record, done during the period and highlighting the issues thereof for rectification.
 Attending audit exit meetings for discussing the issues highlighted by audit team, for ensuring the rectification within stipulated time and for keeping the record in order to avoid repetition of observations in future.
 Coordinate with branches for rectification of observations highlighted during own visit or by Internal, External & SBP Audits.
 Interviewing the candidates applied for vacancy in operations department to develop an overview of their attributes about the level of competency regarding the bank requirement and giving recommendations for further approval from Head of Operations verifying that;
o They know their respective roles, policies and procedures.
o They are sufficient to handle the problems that may affect the quality of work.
o They know to whom the different matters are to be addresses for smooth working.
 Conducting yearly performance review of operations staff to let them know how their job performances compare to job standards and organizations expectations, and which are the areas where they should focus to develop their competencies.
 Assisting Head of Operations in developing internal policies to facilitate at maximum level.

The major role was to ensure:
 Effective supervision of Cash Operations, Clearing & local remittances and account opening to assure error free transactions.
 Co-ordination with Service Quality Team for implementation of service quality standards set by the bank.
 Reconciliation of all ATM transactions and settlement of disputes if any.
 Effective processing Ordinary and Right Shares Applications.
 Opening and Closure the branch in Misys.
 All of subordinates are validated against vouchers and all branch transactions are rechecked on next day. Pointing out the exceptions if any for rectification on immediate basis.
 Looking after security arrangements i.e. DVR Cameras, Smoke Detectors, Security Alarms etc. to ensure these are functional at all the times.

The responsibilities assigned to me were;

• Opening of Account
• Issuance of Pay Orders & DDs
• Processing of OBC’s
• Inward/ Outward Clearing
• Intra Branch / Inter Branch funds transfers
• Processing of Right and Ordinary Shares
• Looking after of IT related issues.

I was handling;

• Receipts / Payments / Sorting
• Cash Management
• Daily/ Weekly/ Quarterly reporting

Worked as trainee officer in different department. The areas in which I performed my duties were;
• Cash Operations
• Clearing & Local Remittances
• Foreign Trade
• General Administration