I am a passionate individual who focuses not just on the quantity of my work, but on the quality of my work. I believe that completing work just for the sake of it has no value, and I make an effort to get it right, not just get it over with. I understand that business research and data analysis is a task that requires complete attention and thorough professionalism. I assure you, these are qualities for which I have been recognized in the past, and those that I intend to hone should I attain the position open with you.
• Supervise HR analytical support to US Onshore & US Offshore Team.
• Shortlist candidates for management positions for US Offshore Team call them and schedule them for their interviews.
• Create new profiles in system for employees who get hired in the company.
• Align employees under their respective supervisors as per instructions received from operations.
• Monthly Employee Head Count Analysis.
• Handling of incoming calls on hotline from US Offshore Team.
• Daily, Weekly and Monthly Reporting of New Hire Employees to US onshore Team.
• Weekly and Monthly Reporting of Benefits Enrollments to US onshore Team.
• Payroll/Benefits Analysis with Monthly comparison
• Maintain and Close the Open Enrollment Session (Annually).
• Management of Life Qualifying Events of Employees.
• Lead and manage the WFM/MIS team, ensuring that staff is managed, trained, and motivated to meet the objectives and priorities.
• Delegate tasks to different team members and provide assistance where necessary to complete that task on time.
• Consolidate collection figures for the preparation of monthly client invoices.
• Conduct monthly audits and reconcile the invoices which are sent to clients
• Attend daily management meetings and calculate meeting minutes.
• Attend client meetings and address their concerns to operations team.
• Handle new incoming projects and execute them with the operations team.
• Highlight areas of potential concern for individual projects or across different projects such as clashes for limited resources.
• Prepare dynamic dashboards for management and clients respectively using MS Excel.
• Handle client complaints and provide resolution to their problems with in the defined timeline.
• Prepare monthly presentations and forecast revenue for clients.
• Analyse client data and provide them with different data analysis as per there requirement.
• Responsible for preparing daily, weekly and monthly performance reports.
• Responsible for making presentations for reviewing on daily and monthly basis.
• Responsible for Identifying, analyzing, and interpreting trends or patterns in complex data sets.
• Responsible for Locating and defining new process improvement opportunities.
• Responsible for coordinating with other departments for the data to analyse and present the same for the improvement.
• Responsible for preparing monthly PPT’s along with forecasting revenue for clients.
• Responsible for maintaining track of monthly collection and match with the projected revenue collectable amount at month end.
• Responsible for developing new reporting formats using the form control feature in MS Excel.
• Responsible for providing different data analysis using IBM SPSS and MS Excel.