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概要
Ardent to acquire a challenging position with growth opportunity at an organization of repute, where, through utilization of my skills and experience, I may acquire enhanced professional knowledge and become suitably groomed for executive placement.
工作经历
Business Operations Manager
Responsible for managing a £200,000 budget project of a new business start-up, with defined strategies of achieving the project scheduled goals. With business development plan for the next five years, effectively produced a business growth oriented marketing and sales plan, along with formal reports of budgeted sales and expenses. Also, constantly reviewed customer reactions and feedbacks towards the offered products and then accordingly suggested ways to improve the processes and customer service levels. After the recentimplementation of the new ‘text-to-order’ service, the customer service level was measured to increase from 83% to 97%. Through implementation of customer loyalty scheme, the strategy ensured that the new customers will grow into a loyal customer base, alongside the strategy boosted the marketing campaign of the business.
Assistant Events Manager
Responsible for organizing, managing and recruiting the volunteers and event staff as to ensure the smooth running of the events, while at the same time ensure highest standards of both food and service are maintained at all times. Also, responsible for overseeing client bookings and reservations and deputizing in the absence of the General Manager.
Assistant Restaurant Manager
Responsible for assisting in managing the day to day operation of the restaurant and for putting together a team of great people who are committed to creating a welcoming environment for all customers. Also, responsible for advising senior managers on staffing needs and personnel issues in order to cultivate a positive working environment for all staff to work in.
