Teaching (Academics)
oTeaching IT and conducting smooth ICT lessons for all subjects

Management (Academics)
oServing as an active member of Exam Cell, CRT (Crisis Response Team) crucial for disaster management, and Discipline Committee and Event Management Team


Teaching Expertise (Sep 2014- Present)
oExpert in teaching Mathematics and Computer Science
oExpert in teaching from grade 6 to Olevels
oTeaching O-Levels Mathematics in well known academies
oTeaching students from reputed institutions like LGS, Aitchson & Beaconhouse (tuitions)

Short Courses
Beginners Teacher Training Program (Beaconhouse School System)

Analytic Division:
o Analysis of Network Performance by generating different reports on daily basis
o Network Availability Report
o Traffic Channel Availability Report
o Vendors’ performance Report
o Share different Network Performance related analysis as per Management requirements.
o 2G & 3G Cell Outages/Fluctuations Reasons Report

2G/3G KPI Analyst:
o Root Cause Analysis of issues on sites with degraded KPIs
o RAN KPIs analysis of degraded Sites
o Stats monitoring of sites with degraded KPIs on daily basis
o Responding to all queries by customer Care to our Team related to complaints
o Successful completion of project (Network Improvement Plan) to enhance customer experience for major cities
o Handling 3G Complaints
o Alarm monitoring of Down Sites using OSS Ericsson (CITRIX), Huawei M2000, U2000 and ZTE (Net Numen) systems
o Ensure resolution of customer complaints (Individual, Area specific & Corporate) with in Service Level Agreement escalated to Mobilink Team nationwide (C2, C3 and South)
o Analysis of Coverage complaints from specific area and ensure resolution or propose a solution for low coverage area
Front Office NOC Engineer:
o Analysis of Network Performance by generating different reports on daily basis
o Supervision and Troubleshooting 24/7 days on different equipment and technologies related to Radio Access Network (GSM, UMTS)
o Alarm monitoring and troubleshooting for circuit and packet switched equipment in the Network using OSS Ericsson (CITRIX), Huawei M2000, U2000 and ZTE (Net Numen) systems
o Sending trouble tickets to proper field engineers, other internal teams or external partners
o Coordinate with field staff of operations or outsourced vendors and work with them for issue rectification
o Escalate issues to technical management in a timely manner to resolve the network issues
o Handling and escalating to Security Operation Centre the security incidents and the technical problems to Back Office in order to solve the issues
o Using dedicated Trouble Ticketing applications for alarms handling and field personnel dispatching
o Raise unresolved issues to relevant level-2 teams of respective domains and follow up with them
o Convey the outages (planned and unplanned) and keep the team updated on major network issues
o Conduct system routine health checks and communicated to concerned departments
o Log important events and update trouble tickets and alarms with required contents (reasons, history etc.)
o Coordinate with other departments to ensure SLA are met in service assurance areas
o Prepare shift handover report for particular team and submit
o Works in coordination with vendor and level-2 teams to make sure maximum network visibility
o Work on INMS given interfaces and report to NOC IT team in case of any abnormal behavior of system
o Prioritize alarm reporting for certain events as per information and requirement coming from operation teams

Processes Development:
o Developed business processes; re-engineered existing processes for resource efficiency representing dependencies & deliverables of the business at nationwide customer channels
o Developed Standard Operating Procedures according to industry standards; for all CC Channels
o Ensured that standardized procedures are followed across all channels while addressing change needs as and when required for constant improvement & maximum customer satisfaction
o Handling of all escalations & queries related to processes and products

Product Testing & Project Management:
o Performed User Acceptance Testing of new processes/Value Added Services/ products before commercial launch including Pre launch Testing of Siebel.
o In depth working & knowledge of Siebel including Orders Creation, launching Service Requests.