概要

As an accomplished manager with almost 18 years of experience overseeing daily operations, process improvements, and sophisticated data analysis to achieve customer service excellence in high-volume call centers, I possess a wide range of knowledge and talents that will allow me to contribute toward the success of your company.
My expertise lies in successfully enhancing customer response strategies, innovating new processes, and managing overall customer service functionality to maximize loyalty, productivity, and growth to surpass expectations. Throughout my career, I have developed and led staff training programs, supervised workforce and performance analysis, and directed strategic projects and initiatives to accelerate revenue growth within the budget assigned to me. Additionally, my success in coaching and leading customer-centric teams positions me to make a significant impact on your organization. My leadership and communication skills make me stand out amongst others and allows me to manage, lead and motivate different teams to devote their 100% efforts in the best interest of the company and work towards the common goals.
For the past 15 year I am associated with various contact centers which include TRG, Telenor Pakistan & Pakistan Telecommunication Pvt Ltd. Currently I am currently working as Senior Manager Operations at Beyond Wireless Pakistan who are the dealers of Metro PCS in Chicago and New Jersey.
I am a Call Center expert with total experience of over 15 years of working in some of the leading call centers of Pakistan. I was associated with PTCL Call Center for over 8 years during which I have interviewed over 10,000 candidates along with managing the day to day inbound operations of the Call Center which had a total combined workforce of over 900 agents.
I have the experience of managing various departments which include Social Media Department, Official Email Correspondence Department, Training & Development, Recruitment, Sales and Work F

工作经历

公司标识
Senior Manager Operations
Beyond Wireless USA
Sep 2016 - 代表 | Lahore, Pakistan

学历

Hajvery University
硕士, 工商管理硕士学位, M B A‎
Marketing Management
CGPA 3.2/4
2001
University of the Punjab
学士, 工商管理学士学位, B B A‎
Marketing
CGPA 3.0/4
1999
Edwards College Peshawar
, F.Sc Pre-Engineering‎
所占比重 70%
1996

技能

熟练 Be self-motivated and strong management
熟练 Office Management/ Guests Management and
熟练 Targets Achievement
熟练 Active Listening
中级 brand management
熟练 Business Coordination
熟练 Business Negotiation
熟练 Business Networking
熟练 Business Strategy
熟练 call center
熟练 Call Center Development
熟练 Call Center Management
熟练 Call center start up
中级 Campaign Management
熟练 Client Relations Skills
熟练 Community Building
熟练 Computer
初学者 Computer Hardware
熟练 Computer/Technical Literacy
熟练 control
熟练 coordination and presentation
熟练 creative and produce a motivated team-oriented
熟练 data
中级 E-Commerce
熟练 Enterprise Product Development
熟练 Event Handling
初学者 Facebook Advertising
熟练 Google etc.)
熟练 Import export
熟练 management
熟练 Marketing
熟练 MARKETING EVENT PLANNING
熟练 Marketing Management
熟练 MS Desktop Customer service
熟练 Negotiating Skills
熟练 Negotiation Skills
熟练 Purchasin
熟练 Relationship Management
熟练 Reporting
熟练 Resiliant
熟练 safety and training is preferred • Familiarity
熟练 Sales Operations
初学者 Shopify
中级 Software Sales
熟练 software use
熟练 such as the ability to effectively communicate
初学者 Technical Skills
熟练 Technical Skills \
熟练 Technical Understanding
熟练 Telesales

语言

熟练 乌尔都语
熟练 英语

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