Supervise and provide professional guidance to the following departments.
Ø   Cash and Clearing
Ø  Account opening/closing
Ø  Local and Foreign Remittances
Approve and sign all the negotiable instruments and vouchers generated in the branch along with any other authorized signatory as per delegated signatures authorities.
Check and approve Account Opening Forms for opening of accounts.
Ensure strict compliance of laid down procedures e.g. AML & KYC policy, SBP prudential regulations.
Direct supervision of the cash department including both local and foreign currency transactions.
Be conversant with the AML & KYC policy of the bank in order to track & report suspicious transactions to concerned department.
Coordinate with Manager Operations to achieve quality and productivity standards.
Maintain records for the department to furnish accurate MIS reports to COK and returns to SBP.
Ensure that cash is handled in accordance with SBP and Banks’ own guidelines and that cash is sorted and placed in the vault in accordance with SBP instructions.
Ensure that Zakat and other government taxes are correctly deducted and deposited with the relevant authorities.
Monitor daily deposit variance reports.
Exercise strict controls to minimize the transactions carrying exceptions. Arrange for reporting of exceptional transactions to COK till resolved. Liaise with business units for early resolution of the exceptions.
Impart training to subordinates to develop core competencies enabling to create a backup.
Exercise rotation policy within the department to be ready for all emergencies.
Ensure no exceptions are allowed by compromising on basic controls and compliance policy.
Exercise controls and use best judgement in order to find solutions to customer concerns.

Worked as Branch Operations Manager in Conventional cum Islamic Banking branch.
To ensure that customers are being greeted in the branch and properly serviced as per the service ladder requirement. Made overall improvement in service level from 75% to 97%.
To perform bio-metric verification of the customers and account opening documents.
To ensure segregation of Islamic Account opening form and conventional account opening form binders and other stationery.
Responsible for supervision of all operations functions like Account Opening, cash receipts/payments, inward/outward clearing of cheques, remittances, real time gross settlement, branch security, the projection of a professional and warm image, maintenance of operational controls and continuous improvement in operational efficiency.
Review of systems and controls on a regular basis, identifying bottlenecks and control weaknesses with a view to recommending improvements, in liaison with Operations, Information Technology, Compliance and the branch sales and customer service.
Managing Branch ATM as per SBP regulation, cash replenishment and daily balancing with GL including claims settlement.
Ensure maintaining and updating of high customer risk profile (AML / KYC).
To keep CIH at bare minimum and as per requirement of SBP for smooth functioning of branch.
To ensure tax is deducted and deposited with SBP/NBP treasury office on weekly basis. 
Ensure efficiency and accuracy of transactions through proper controls, systems and procedures.
Ensure that customer queries and complaints are resolved in a reasonable time.
Conduct trainings for the subordinates to enhance their banking knowledge and skills.
Branch daily GL reconciliation, Monthly GL Proofing and transactions movement.
Assist the Internal auditors and regulator (SBP) auditors for branch operations related matters with at least satisfactory audit rating as a benchmark.
Closure of all audit issues and ensure that compliance is done in time to streamline the branch operations.
Foster a culture of teamwork by encouraging cross-selling efforts in the branch.

Approval and supervision/ review of daily transactions as per their approved limit.
To supervise all formalities regarding account opening & closing, account activation, amendments in accounts & handling of deceased and unclaimed account.
Act as a main contact point for all internal & external audits / Risk Control Self-Assessment (RCSA) reviews and ensure a minimum acceptable rating with least number of issues.
KYC/ AML compliance & maintenance of relative record e.g. high valve transactions.
Ensure that the entries in HO A/c reconciliation are at bare minimum.
Quarterly Proofs & verifications of critical GL accounts and valuables as requested by Internal Control department.
Management of unclaimed deposits & compliance of State Bank of Pakistan requirements thereof.
To ensure compliance to suspicious transaction reporting (STR) process.
Preparation, submission and analysis of reports relating to withholding tax, Foreign Currency a/c’s, Suspense a/c’s, inter-branch reconciliation, commission income, and all other information.
To ensure arrangement of branch security including working of smoke detector, metal detector, fire extinguisher, security alarm and apply cash vault & branch guardless codes at day end.
To ensure all expenses are posted against approved bills and claims/vouchers.
Maintenance of branch Test Key Registers.
Safekeeping of all account opening forms, Signature cards, vouchers and other documents.
To maintain and record Fixed Assets of the branch and ensure the relevant depreciation entries to be passed on a yearly basis.
Maintenance of Zakat Register, CZ-50 file and Zakat deductions.
To improve ATM uptime and ensure availability of ATM to customers all time.
Ensure Job rotation in the branch and nominate staff for training programs within the bank.

To plan production of orders by receiving Production Order (PO) from marketing and verify them with approved fabric data sheet.
To demand required yarn for order production by generating yarn requisition after getting production order and handing over to yarn sourcing department (YSD) for yarn procurement.
To achieve maximum departmental productions by preparing optimal daily department wise production plans and delivering them to departments for its execution.
To resolve different planning issues by conduction planning meetings with concerned HODs.

Issuance and encashment of Banker’s Cheque, Call Deposit Receipt, Term Deposit Receipt (TDR) & Special Term Deposit Receipt (STDR)
Processing of online transfer and clearing cheque transactions.
Responsible for preserving the stocks of security stationary and Rupee Traveller Cheques.
Keeping record of all return instruments.
Unclaimed deposit review and issuance of notices to the customer (when required) and maintenance of proper record.
Seeking approval of expenses and maintenance of concerned record.
Execution of standing instructions, marking of stop payments and updating in system.