Anjum Firdous
Masters in International Relations
Personal Statement
To explore my capabilities as a part of your organization where I can utilize my abilities and skills and increase further experience while enhancing the efficiency and reputation of the company. I am a talented individual who can enhance the performance of any business by using my energy, drive and commitment to succeed to build outstanding relationships with customers. My performance is results driven and as a quick learner I am fast at absorbing new ideas and adapting to changing scenarios. Right now I am now looking for a suitable position with a company that is renowned for hiring exceptional people and for giving them unparalleled opportunities to build their careers and capabilities
Job Responsibilities
(As a Librarian in Beaconhouse)
To select, develop, catalogue and classify library resources.
Answer readers' inquiries.
To use library systems and specialist computer applications.
Teach library patrons to search for information using databases.
Keep records of circulation and materials.
Explain use of library facilities, resources, equipment, and services, and provide information about library policies.
Key Achievements (As Librarian)
Processed new material including book, audiovisual materials and online materials.
Organized many events and activities at the library successfully aimed at spreading awareness regarding importance of literacy.
Got key knowledge of library online module.
Job Responsibilities
(As CSO i n MCB Bank)
Attract potential customers by answering product and service questions; suggesting information about other products and services. Dealing with the customers and solve their issues and complains.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Contributes to team effort by accomplishing related results as needed.
Customer Service orientation
Interaction with company’s customers to provide them with information to address inquiries regarding products and services.
Excellent Customer Service Skills
Key Achievements (As CSO)
Knowledge about the operations and different policies of Bank
High convincing power
Excellent Customer Service Skills
The meeting or surpassing of a client's expectations, acts as a strong indicator of a company's future performance
Effectively prioritized and organized work loads in a constantly changing environment to meet daily and weekly schedules.
Created and presented an excellent image of the company and its services to customers, and coordinated and communicated well with clientele and management at all levels.
Commended by supervisor/management for the quality and consistency of my performance.
Job Responsibilities
(As Associate Executive at Axact)
Producing quality work
Follow deadline
Fulfill clients’ expectations
Key Achievements (As CSO)
Knowledge about all types of writing styles.
Skills of critical analysis and discussion
Excellent internet searching skills