概要

Anjum Firdous
Masters in International Relations

Personal Statement
To explore my capabilities as a part of your organization where I can utilize my abilities and skills and increase further experience while enhancing the efficiency and reputation of the company. I am a talented individual who can enhance the performance of any business by using my energy, drive and commitment to succeed to build outstanding relationships with customers. My performance is results driven and as a quick learner I am fast at absorbing new ideas and adapting to changing scenarios. Right now I am now looking for a suitable position with a company that is renowned for hiring exceptional people and for giving them unparalleled opportunities to build their careers and capabilities

工作经历

公司标识
Teacher
Beaonhouse
Mar 2020 - 代表 | Karachi, Pakistan

公司标识
Librarian
Beaconhouse School Sysytem
Nov 2014 - 代表 | Karachi, Pakistan

Job Responsibilities
(As a Librarian in Beaconhouse)

 To select, develop, catalogue and classify library resources.
 Answer readers' inquiries.
 To use library systems and specialist computer applications.
 Teach library patrons to search for information using databases.
 Keep records of circulation and materials.
 Explain use of library facilities, resources, equipment, and services, and provide information about library policies.

Key Achievements (As Librarian)
 Processed new material including book, audiovisual materials and online materials.
 Organized many events and activities at the library successfully aimed at spreading awareness regarding importance of literacy.
 Got key knowledge of library online module.

公司标识
Freelance Content Writer
Online Freelance Company
Jan 2012 - Jun 2013 | Islamabad, Pakistan

公司标识
Customer Service Officer
MCB Bank Limited
May 2008 - Nov 2010 | Karachi, Pakistan

Job Responsibilities
(As CSO i n MCB Bank)
 Attract potential customers by answering product and service questions; suggesting information about other products and services. Dealing with the customers and solve their issues and complains.
 Opens customer accounts by recording account information.
 Maintains customer records by updating account information.
 Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
 Contributes to team effort by accomplishing related results as needed.
 Customer Service orientation
 Interaction with company’s customers to provide them with information to address inquiries regarding products and services.
 Excellent Customer Service Skills

Key Achievements (As CSO)
 Knowledge about the operations and different policies of Bank
 High convincing power
 Excellent Customer Service Skills
 The meeting or surpassing of a client's expectations, acts as a strong indicator of a company's future performance
 Effectively prioritized and organized work loads in a constantly changing environment to meet daily and weekly schedules.
 Created and presented an excellent image of the company and its services to customers, and coordinated and communicated well with clientele and management at all levels.
 Commended by supervisor/management for the quality and consistency of my performance.

公司标识
Executive Acadmic Writer
Axact
Sep 2009 - Feb 2010 | Karachi, Pakistan

Job Responsibilities
(As Associate Executive at Axact)
 Producing quality work
 Follow deadline
 Fulfill clients’ expectations

Key Achievements (As CSO)
 Knowledge about all types of writing styles.
 Skills of critical analysis and discussion
 Excellent internet searching skills

学历

University of Karachi
硕士, 艺术硕士学位, masters in international relations‎
International Relations
等级 A
2007

技能

熟练 Accurate Record Keeping
熟练 Admin Skils
中级 Confidential Data Handling
熟练 Conservation Awareness
熟练 Japanese & Korean Language Proficiency
熟练 Office Support

语言

熟练 乌尔都语
熟练 英语

Anjum 联系人

Muhammad Sanaullah Syed
National University of Sciences and Technology, NUST HQ