Hired as The World Bank's Consultant working on a Project (TDP-ERP):
1. Review project need assessment; determined project objectives and devised comprehensive project plans for addressing all stakeholder needs.
2. Provide project-centric consultancy to NADRA-Project Management Office (PMO) in establishing 15 One Stop Shop sites in FATA.
3. Coordination with project stakeholders in eliminating operational issues on sites.
4. Conduct and review program training need assessment; determine training objectives and devise comprehensive training plans and SOPs for addressing assessed needs.
5. Determine best training approach for accomplishing program objectives and incorporate training techniques e.g. nation-wide workshops.
6. Design, develop and implement training deliverable(s). Prepare training materials (e.g. user manuals, presentations etc.).
7. Conduct training sessions e.g. Train the Trainer sessions for NADRA, FATA Secretariat & all concerned trainers. (program stakeholders) and Training Health staff of Department of Health on Child Wellness / Health Services (vaccination administration).
8. Documentation review and coordination with PMO offices of NADRA, EAD, The World Bank, FDMA and other key stakeholders.

1. Utilized a consulting approach to providing complete technology solutions to a broad range of customers from various industries including web site design, mobile applications for operating systems and customized software development projects.
2. Responsible for cultivating and maintaining client relationships as well as the development of strategic partnerships with businesses offering similar or complimentary products and services.
3. Lead process improvement activities that delivered efficiency and consistency in the business development team’s approach to prospecting brand awareness, building relationships, discovering project opportunities, and closing these projects.
4. Designed and executed a strategic business plan, created and executed marketing campaigns while integrating social media, and hosted both onsite and offsite events to leverage branding and add value.
5. Worked directly with partners to train sales force, participate in key customer presentations, support product development efforts for over 50 projects valued at more than USD 20 Million.
6. Established and launched new IT products portfolios; performed market research, partnership development, ROI analysis, vision, product planning, and program management. Formulated product strategies to further support the business development efforts.

1. Managed and ensured the smooth operation of the Training Department; established the Master Trainers & Internal Training Guidelines, including the Templates for presentation, user manuals, field hand book, and all relevant Training deliverables for the Master Trainers as well as the participants.
2. Delivered key sessions to donor agencies and implementation partners (USAID, DFID, IOM, Deloitte) on key program aspects including Grievance (Redress), Program Operation and Procedures, IT processes.
3. Developed Content & final Delivery Files: User Manuals, Training Manuals, Field Handbooks that were derived from the Operational Manual for Master Trainers and staff – to be used as part of the training material (during the sessions).
4. Compiling Post Training Analysis and Reports after the sessions and keeping track of all Training sessions conducted and the feedback received. Based on the feedback, the Training Material and delivery style was subject for improvements. This established as one of the primary tool to monitor the performance of the Master Trainers and raised flag for the Train the Trainer (ToT) sessions in the region.

1. Managed the Technical Writing & Communication global team in Egypt, Kuwait, Lebanon and Lahore; ensuring writing projects were completed in time.
2. Developed, Editor User Manuals, Training Material &relevant Business Documents for the product TABS (Telecommunication Administration & Billing System).
3. Setting up templates for User Manuals, Business Guides, Quick Start Guides, Functional Specifications, Product Demos and Product Presentations.
4. Conducting Training Need Assessment (TNA) in regions where the new modules are being deployed. Based on the Assessment report, the Training material was prepared.
5. Conducted Training sessions with the Technical Communicators in other countries via Video Conferencing sessions on the new feature built and modules being deployed.

1. Managed the complete functioning of the writing department (mainly responsible for human resource allocation, skill development of resources, technical training(s) of resources within the department, editing deliverable(s), finalizing the documentation deliverable, setting up deadline and ensuing the deadlines provided by Project Managers are met).
2. Ensured quality of the documentation deliverable and maintaining international standard of documentation (compliant by the Microsoft Standards of Documentation).
3. Meetings with IT Managers, Development Teams on technical product understanding, gathering requirements and transforming those requirements into end-user formats.

- Determined the needs of end users of technical documentation
- Studied product samples and coordinated with product designers and developers
- Worked with technical staff to make products easier to use and thus need fewer instructions
- Organized and wrote supporting documents for products
- Used photographs, drawings, diagrams, animation, and charts that increase users’ understanding
- Selected appropriate medium for message or audience, such as manuals or online videos
- Standardized content across platforms and media
- Gathered usability feedback from customers, designers, and manufacturers
- Revisde documents as new issues arose

- Leading different teams for accomplishing different projects small, medium to large scale, developing customized applications, using latest trends and technologies. Single team size varies from 5 to 12.
- Responsible for performance evaluation of team, involved in activities involving motivation of team
- Responsible for departmental activities of hiring new people and training of existing team.
- Responsible for research on latest trends and technologies for improvement in company processes and department functions at any level.
- Responsible for every phase of the project including analysis, design, development, implementation and maintenance.