Organizing, Planning and Implementing strategy
 Monitor operating costs and resources
 Communicate with clients and evaluate their needs and specifications
 Monitoring day to day production activities
 Coordinate with manufacturing team
 Prepare monthly analysis of item sold and operational expenses
Identify, investigate, and analyze potential operational improvement
 Customer Service & Complain Solving

Transaction Monitoring
Risk Assign to Entity
Sanction Check
Blacklist Check
STR/CTR

Foreign Currency Conversions (Deposit/Withdrawals)  Online /Internal Transfers  Duplicate A/c Statements & Account Balances  Cash Deposits  RTGS Payments & coordinate with treasury  Coordination with compliance dept about customer transactions  Resolved all queries related to compliance dept  Branch Audit Rectifications Security Call Deposit Encash/Issuance Online /Internal Transfers Time Deposit Encash/Rollover/Issuance/Profits  HMB Mahana/Premium Encash/Rollover/Issuance

 Backup Of Operation Manager
 Foreign Demand Draft
 Foreign Currency Conversions / Inward & Outward Telegraphic Transfers.
 Outward Foreign Clearing Collection (OFCC)
 Investment Certificate (Booking / Roll over / Maturity)
 FCY Reporting to treasury ( Daily Basis )
 Inward / Outward RTGS Payments.
 Maintain Schedule Inward J-O-3 / Outward E-3P3
 Issuance Encashment Certificate.
 Branch Audit & Issue Rectifications

 Financial Advising
 Account Opening
 Cheque book request & activation
 Duplicate A/c Statements & Account Balances
 Weekly & Monthly Reporting.
 Day to day activities includes Transfer Cheques, and Funds Transfer
 Resolve customer complaints received (Branch / Siebel)
 To keep track of all the Alternative Distribution channels i.e.Sms/Phone Banking, Atm.
 Phone Banking Registrations & ATM Requests
 Payorder / Demand Draft Balancing
 Pay Orders / Demand Drafts
 Customer Services

 Pay Orders/ Demand Drafts
 Financial Advising
 Foreign Currency Conversions.
 Internal/Third party Funds Transfers
 ATM Escalations
 Loan Settlements
 Utility Bills Payments
 Cheque book requests
 Duplicate statement of accounts, balance certificates requests,
 ATM/Credit Card Activations
 Credit Card Billing and Account inquiries
 Product information and booking
 Balance Transfer Card Companies.
 Reporting Through Request Management System to CSIM Dept etc

 Cross selling Products.
 Reporting through Request Management System.
 Financial Advising (Credit card)
 Maintaining MIS
 Customer Issue Resolving