Highlights:
• Heading a team of regional coordinators, conducting Complete Employment Lifecycle from Recruitment to off-boarding; looking after interviews, payroll, letter management, Exit Interviews and Final Closures of a vast employee base with an annual turnover of 1000 employees.
• Spearheaded different projects nationwide for data standardization and improved efficiency subsequent to outsourcing takeover.
• Successfully launched a new procedure of recruitment in Call Center which has shortened the turnover up to 50% in first place.
Key Responsibilities:
a. Establishing trusted long term relationships with client and organization by working on best equilibrium of interests of both sides.
b. Maintain effective & professional working relationship between all functions/ departments, while ensuring best conduct, effective team building and problem/ conflict resolution approach in the best interest of the organization.
c. Taking care of Recruitment segment for region by resourcing, interviewing, hiring, inducting and orientation to business.
d. Provisioning error free Payroll of almost 2000 employees monthly. Working with variance reports and analysis on Microsoft Excel.
e. Grievance handling of outsourced and contractual staff in sustenance to statutory laws and COC of client and organization.
f. Ensuring timely clearance & exit management with 100% compliance on approved HR processes.
g. Managing letter requirement of staff for different purposes like Visa, Bank Account, Education, Reference letter, Appointment letter etc.
h. Employee Engagement interventions; starting from diagnosis, analysis, designing corrective and improvement measures and monitoring progress. Initiated 3 new programs and evolved employee engagement process and escalated EEI from 37% to 56% in 2 years.
i. Created a new segment in Customer Care division in integration to PTCL and on-boarded 200 employees within 45 days.

Key Responsibilities:
a. Coordinated staffing team for recruitment needs, churn forecasting, talent acquisition and hiring top talent.
b. Worked on creation of new segment in Sales Channel to enhance market share. Conducted competitive analysis and shaped business structure for headcount management. On-boarded a staff of 45 executives within 30 days from initiation.
c. Liaison with all stakeholders for benefits administration of employees.
d. Thorough supervision of payroll process with finance team, addition deletion of benefits and deductions.
e. Fault free Record keeping, file management and data management of almost 4500 employees.
f. Conducted inquiry committees and formulated compliance reports over reported compliance cases in liaison with Framework in place.
g. Conflict management and grievance handling on a frequency of 80 plus cases annually.
h. ERP upgradation and development with stakeholders.
i. Event management with coordination of vendors.
j. Lead the team and backend operations working on assured deliverables.

Key Responsibilities:
a. Supervised subordinate personnel including: hiring, determining workload and delegating assignments, training, monitoring and evaluating performance, and initiating corrective or disciplinary actions.
b. Developed and deployed KPIs and Job Descriptions to departments and roles.
c. Planned, organized, and directed overall workplace functions; coordinated time, vacation schedules and staff coverage; authorized billings/expenditures; maintained records, etc.
d. Created and maintained files and record keeping systems. Developed a procedure to sort, label, file and retrieve documents.
e. Gathered data, prepared reports and/or summarized information.
f. Written and drafted correspondence, reports, documents and/or other written materials.
g. Developed a robust and efficient system of procurement and asset management. Planned and finalized system of gate pass and inventory of stock.