Niyaz khan - IT Officer - ZONG - Islamabad, Pakistan

概要

Results driven and energetic professional looking for a position as service desk engineer/administrator/project manager with reputable company utilizing the following experience and skills.

项目

Designing and prototype development of 134 MHz to 174 MHz Jammer

工作经历

IT Officer

ZONG

Jul 2015 - 代表 | Islamabad, Pakistan

• New installation and configuration (laptop, Desktop, All in one Systems)
• Replaced faulty IT Equipment
• Managed IT Inventory
• Basic Windows & Network Troubleshooting
• MS Outlook 2007/2013 (Configuration & Troubleshooting)
• Diagnose hardware and software faults and solve technical and applications problems
• Conducting electrical safety checks on computer equipment.
• Troubleshooting users’ networks, equipment, software and services over the phone and with remote control technologies.
• Assigning ticket severity, prioritizing work accordingly
• Maintain Thin Clint & VM Machine using different Portal’s
• Client services.
• Manage all the IT Equipment work smoothly for Swift Operations of ZONG Costumer Care.
• Administering Windows Server 2012 (User Profile, Passwords, Group Policies)
• Adding, removing, or updating user account information, resetting passwords, etc.
• Create help desk documentation with step by step instructions on problem resolving techniques

IT support Engineer

Welfare & Relief Committee

Nov 2012 - Jun 2015 | Peshawar, Pakistan

• Performed troubleshooting for LAN problems for individual client basic software
• Installing and Configuring.
• Administering Windows Server 2012.
• Driver Installation.
• Installation of OS, Windows XP, 7, 8.
• working closely with IT project managers, database programmers
• communicating regularly with technical, applications and operational staff to ensure database integrity and security;
• Commissioning and installing new applications and customizing existing applications in order to make them fit for purpose.