Evaluating the efficiency of pricing actions, responsible for ensuring cost accuracy, presenting cost revisions. Working with data examining trade strategies of competitors to help businesses determine and set competitive prices for shipments/bookings of import & cross Trade. Hands on experience in Technical Business documentation, drafting, Relationship management, Foreign Correspondence, Imports and Exports. Coordinating with Sales Dept for their Queries and responding them promptly, taking feedback from Sales person regarding shipment after offering rates, Maintaining Excel sheet of Queries to take Follow up/Feedback from them regarding shipments. Contacting with Agents/Shipping lines through email and WhatsApp for Slot rates inquiry. After getting multiple Feedbacks from Different feeder operators and Lines, analyzing to finalize best Rates for those specific shipments. Developed new strategies to capitalize on opportunities, meet trade goals, and increase trade\'s growth with respect to commercial and trade benefit. Develop and define pricing guidelines to address trade goals, retain agents/client satisfaction, and enable the company to meet its profit goals. Advice to senior management in each shipment cost preparation, Business Plans, Forecast, and Trade Strategies through collaboration with regions and areas. Assisting in the performance of operation for ensuring superior customer service and smooth/timely accomplishment of shipments. Filing lot shipments business rates and nomination shipments, dealing with export / import & cross trade shipments price requests and slot rate quoting from feeder operators. Identify, develop & evaluate marketing strategy, based on knowledge of established objectives, market characteristics, and cost and profit share factors.

Responsible for engaging the existing and potential customers to establish interest and trust and building rewarding working relationship.maintain companies service standards by exercising professionalism and empathy when dealing with customers and is focused towards creating a Wow experience for the customer.Responsible for conveying a consistent brand image that appeals to the customers.Creates a comfort zone for customers that creates customer loyalty and encourages repeat business.facilitating customers by explaining necessary procedures and accepting and registering orders for Tcs express products and service.Analyzes customers needs and preference correctly. Evaluating options to choose the best solutions for them.Provide full suits of customer services offerings E.g (shipments status , tracking and other related queries)Follow up and make scheduled call back to customers where necessary.Ensure that critical issues are highlighted to supervisor / Team leader and seek advise and resolutions.
Response to customer to consistently and confidently by providing accurate information in all areas such as custom requirements transit time, prices and or promotional activities.liaises with operations department and other department on quick and efficient resolution of customer issues and queries.highlight areas for improvement with suggested solutions to improve Tcs procedures.technology and service to positively enhance customer experience with Tcs. Adhere to existing customers service procedures as outlined in the department manuals while maintaining discretion to exercise flexibility to customer needs that are legal and permissible in consultation with CS supervisor/manager.

Facilitating/ Assisting operational work process in frame work of Cim Shipping ensuring that all containerized shipments are promptly entertained.Targeting new client shipper forwarder and maintaining business relation with present clients.updating voyage vessel information in system. updating in house software by making entries of ocean freight and local charges of POL and POD handling queries arising from agents/freight forwarder/shipper/consignee.containers buying and selling. Over sea day to day operations and manage inventory of containers/units in depots of European region.updating shipper/agents about container location movement at arrival/discharge and transshipment ports purchasing containers and managing fleet of containers in our nominated depots of Europe preparing certificated and agreements arrival notice and handling other documentation and paper work researching/compiling/reporting port information vessel data. Performing as logistics facilitator to make sure that whole process of shipment is handled properly.