概要

I want to participate as a team member in a dynamic work environment focused on promoting business growth by providing superior value and service

工作经历

公司标识
Lobby Ambassador
Waldorf Astoria Dubai Palm Jumeirah
Dec 2017 - Mar 2020 , United Arab Emirates

Welcoming the guest on arrival and assisting them during stay with the transportation , Restaurants booking , Guiding about the city attractions ...

公司标识
Transportation Manager
Khayber Luxury Transport
Sep 2016 - Oct 2017 , United Arab Emirates

Supervising the Chauffeurs and assigning them trips on daily basis

公司标识
Media Executive
Channel 7 Communications
Aug 2015 - Mar 2016 | Rawalpindi, Pakistan

Preparation:

working with the client and the account team to understand the client's business objectives and advertising strategy;
liaising with the creative agency team, clients and consumers to develop media strategies and campaigns;
making decisions on the best form of media for specific clients and campaigns;
undertaking research and analysing data using specialist industry resources;
identifying target audiences and analysing their characteristics, behaviour and media habits;
presenting proposals, including cost schedules, to clients.
Implementation:

recommending the most appropriate types of media to use, as well as the most effective time spans and locations;
working with colleagues, other departments and media buyers either in-house or in a specialist agency;
making and maintaining good contacts with media owners, such as newspapers, magazines and websites;
managing client relationships to build respect and trust in your judgement;
proofreading advertisement content before release;
maintaining detailed records;
evaluating the effectiveness of campaigns in order to inform future campaigns.

公司标识
Manager
Telex BPO
Mar 2013 - Jul 2015 | Islamabad, Pakistan

Duties:
• Take calls that agents can't handle and be available when an agent appears to need assistance.
• Monitoring the day to day tasks and helping agents to perform better.
• Motivating and leading the team leaders to ensure that the quality of work performed by all agents is good.
• Keep, track of attendance, daily statistics, paid time off, sick time etc.
• Recruit new staff and schedule existing staff to meet service level objectives.

公司标识
Customer Services Representative
Direct Line BPO
Jan 2011 - Feb 2013 | Rawalpindi, Pakistan

• Make outbound Calls to Customers and get Maximum Sales.
• Achieve the Target given by management for Specific time period.
• Satisfy customers by answering their Queries about the product.

学历

National University of Modern Language (NUML)
硕士, , Masters in Mass Communication‎
Advertising
CGPA 3.1/4
2015
University of the Punjab
学士, , Bachelors in Commerce‎
Commerce
所占比重 54%
2013

技能

熟练 Cold Calling
熟练 Customer Service Excellence standard
熟练 Database Management 
熟练 Focused Service
熟练 Listening to Customers
熟练 Micorost Excel
中级 Serving Sales
熟练 The International Customer Service Standard
熟练 الالتزام بخدمة العملاء

语言

初学者 阿拉伯语
熟练 旁遮普语
熟练 乌尔都语
熟练 英语