I am responsible for· Managing backlog / Set priorities based on business needs, to deliver 100% of the goals set.· Post-sales transition, provide platform support and act as a subject matter expert during the design and implementation phase of the project· Host training sessions via email, phone, or screen sharing to teach them how to efficiently navigate and use our platform, and set up documentation for deliverables/implementation timelines, and SOPs for effective onboarding and user adoption.· Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customersUnderstand customers’ business challenges and industry trends and consult on how we can help them achieve their objectives· Interact regularly with clients to determine their needs and to develop plans for improving delivery

• Managed 6 employees.• Responsible for operational process improvement, identifying inefficiencies, meeting with stakeholders, and drafting functional requirements for development initiatives.• Worked with development teams to deliver custom software that improved workflows, employee productivity, and overall customer satisfaction.• A complete understanding of the company's technical products and processes• Responsible for maintaining a knowledge base of technical solutions.• Train the support staff while solving procedural problems and recommending improvements.• Managing 3 SaaS products (ROZEE.PK; MIHNATI.COM; NASEEB.COM).