概要

Highly skilled front office department with 14 years of working experience in the hospitality industry. In depth knowledge of maintaining high standards for overseeing front desk operations. Hands on experience in evaluating guest satisfaction levels and working toward continuous support.
• True desire to satisfy the needs of others
• Excellent customer service skills
• Refined written and oral communication skills
• Strong leadership qualities
• Ability to work well under pressure
• Flexibility and ability to work on own directive

工作经历

公司标识
Duty Manager
Park Lane Hotel Lahore
May 2016 - 代表 | Lahore, Pakistan

Make coordination with all my shifts and help the Reception staff regarding Guest services. Make good and quick decision in front of guest and always work for the Management betterment. Over all check the property and guest complaints. Make Night Reports in the night shift and log down the main follow up for the next shift . Always work for the improvement of coordination with each shift . Always use extra will power for making quick decisions regarding the solutions of guest problems and prove myself be a good Leader with a Good team in my Shift.

公司标识
Asst Reservation Manager
Hospitality inn Hotel Lahore
Apr 2011 - Nov 2015 | Lahore, Pakistan

公司标识
Reception Supervisor
Hospitality inn Hotel Lahore (Formerly Holiday Inn Hotel Lahore).
Apr 2011 - Nov 2014 | Lahore, Pakistan

Guest Check in –Telephone Handling-Handling Guest Complaints –Escorting Vip Guest-Handling the Repeated Guest-Specially take care the guest wishes according to the current situations- Vip Rooms Blocking –Checking Guest High Balance-Check out Confirmation – Taking the Guest Comments regarding services at time of Check out--Make House keeping report -Over all take care all services regarding guest satisfaction discrepancy.

公司标识
Reservation Supervisor
Holiday inn Hotel Lahore
May 2006 - Apr 2011 | Lahore, Pakistan

Make NXD Reservation-Take care the Availability-Make Good Decision to generate the revenue- Telephone Handling Regarding the Reservation – Cross Check and Balance of Company Corporate rates-Check House Count on Finger tips-Make anticipations Reports –Send Room reservation Confirmation quickly- Specially take care Group arrivals and their Vip Blocking- Make Reports for the Front Office Helping Work like Production Reports- Anticipation Future Occupancy - Help the Reception Desk for Vip and Repeated Guest Checking and Blocking-always create good relations with the corporate clients and Repeated Guests. Make International Reservations. Always follow the Up selling Techniques for make good average rate.

公司标识
General Manager
Shalimar Restaurant& Banquet Hall Lahore
May 2005 - Apr 2006 | Lahore, Pakistan

Over all Handel the Management and take special care of cost and revenue generate ethics. Always make new plans for the betterment of company and services. Always look faster eye on my competitors around the area. Make new tricks and discounts for the customer entertainment and facilities. Take care of my Company staff will and necessities .Over all take care guests and my team. Handel the indoor and out door all problems of the Management and property.

公司标识
Duty Manager in Leaders inn Hotel Lahore.
Leaders inn Hotel Lahore.
Nov 2004 - Nov 2005 | Lahore, Pakistan

Make coordination with all my shifts and help the Reception staff regarding Guest services. Make good and quick decision in front of guest and always work for the Management betterment. Over all check the property and guest complaints. Make Night Reports in the night shift and log down the main follow up for the next shift . Always work for the improvement of coordination with each shift . Always use extra will power for making quick decisions regarding the solutions of guest problems and prove myself be a good Leader with a Good team in my Shift.

公司标识
Shift Leader & Duty Manager
Crown Plaza Hotel Lahore
Apr 2003 - Mar 2004 | Lahore, Pakistan

Take Care of Reception desk and Reception Staff and follow the Check in and Check out procedure on the front desk .Trained my Junior Staff .Also perform as a Duty Manager .

公司标识
Telephone Operator &Telephone Supervisor
HolidayInn Hotel & Avari Hotel
Jan 1999 - Apr 2003 | Lahore, Pakistan

Handling Telephone Calls and provide maximum information to our guest regarding telephone numbers ,also solved the technical problems regarding telephone handling. Trained the telephone operator how to use the console board and handling the telephone calls. Maintained the revenue and telephone calls cost also make voucher bills of telephone calls.

学历

University of the Punjab
学士, 艺术学士, ‎
Economics
1996

技能

熟练 Certified Support Manager (CSM)

语言

熟练 英语