• Manage IT infrastructure activities.
• Manage Network and IT infrastructure Security Company wide.
• Managing Office365 Administration System & Office365 Cloud Apps.
• Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
• Plan, organize, control and evaluate IT and electronic data operations
• Collaborate with functional teams for IT service activities.
• To ensure security of data, network access and backup systems.
• Identifying and acting on opportunities to improve and update software and systems.
• Managing Veeam Backup & Replications for VMs backup.
• Deploying and Configuring he VMs using Microsoft Hyper-V and VMware ESXi
• Managing and Deploying VMs on Mircosoft Azure Cloud like Azure ActiveDirectory & FileSevers.
• Deploying, Configuring and managing the Clients side Kerio Firewalls & Fortigate Firewalls
• Microsft Windows & Server OS
• Virtualization Environments
• MS Hyper-V, VMware ESXi & Azure IaaS
• Veeam Backup & Replication
• MS ActiveDriectory & Azure AD
• Network Firewalls Management
• GFI Firewall,Fortinet Firewall & Mikrotik Firewalls
• MS 365 Management & Deployment
• System & Network Support & Troubleshooting
• Responsible for all Desktop & Network Support related issues

• Analyse and understand inbound queries & support request over the phone or through Helpdesk Portal(Zoho desk)
• Providing Support through Company's secure remote software or over the phone
• Managing the on-site tech support team(Canada) assist them on call or remote session
• Managing Clients Office365 Administration System, assigning new licenses Office365 Cloud Apps
• Coordinate and advise the on-site tech team across different cities, Brampton, Calgary & Other Cities
• Installing, Configuring & Managing the Clients Servers Microsoft Servers 2019
• Deploying and Configuring the VMs using Microsoft Hyper-V and VMware ESXi
• Manging the Servers & Data Backup Acronis Cyber Cloud for Cloud Backups and Disaster Recovery
• Deploying, Configuring, and managing the Clients side Kerio Firewalls & Fortigate Firewalls
• Managing and Deploying VMs on Mircosoft Azure Cloud like Azure ActiveDirectory & FileSevers.
• Configuring, Deploying, and Managing the Malwarebyte Security Cloud to new and existing endpoints
• Managing the Client side Security & Access Control System through Atrium Access Control Systems.
• Managing the Citrix VMs and Deploying new VMs and managing them using Citrix Director
• Installing and Managing Veeam Backup & Replications for VMs backup

• Responsible support for all Desktop & Network Support related issues
• Installations & Configurations VM EXSi  
• Managing company IT Helpdesk Portal  
• Install & Configure PDQ Inventory & Deploy for records of Computer Systems & Switches & other IT Related items  
• Windows Server 2008r2 DC and File Server Manage and configuration  
• Installations & Configurations of Acronis Backup Server for Server Backup & Recovery.  
• Server Machine Services & Configuration  
• Added and removed server roles and features; configured AD Domain Services roles configured and print services  
• DHCP Base IP Assigning & Mac Address Reservation  
• Managing VPN Server & Clients Configurations in Mikrotik RouterOS  
• Managed Bandwidth for Users with Different Speed policies.  
• Email Configuration on Client Site Using Outlook, Thunderbird, Apple & Android Apps  
• Managing Outlook PST files & Backup Old Mails  
• Profile Backup at the Client Side & Renaming Data Recovery  
• Providing Online Support & Desktop Sharing  
• Computer Hardware & Troubleshooting  
• Assembling of None Branded System Network Switching & Installation  
• Implemented as a Network Gateway Firewall for Network Security External Threats.  
• Setting up Online Video Meetings on zoom / Teams / Skype / Google Duo and other Apps.

• Configured MikroTik Firewalls / RouterOS, Application Filtering, LAN Routing, WAN Load Balancing, Firewall
Policies.
• Installation & Configured Microsoft Forefront Threat Management Gateway Content Filtering, LAN Routing,
WAN Load Balancing, Firewall Policies.
• Successfully maintained data and network security,antivirus,firewall,employee’s internet monitoring
usage,network traffic monitoring system within the company.
• Revamp of data center, Cable Management of more than 200 nodes, restructure of server and Network
infrastructure deployment.
• Configured Cisco Switch Catalyst 500 Series
• Managing Active directory,users & group policies , directory structures, users’s management & restrictions.
• Managed MDaemon Email Server to POP3.
• Managed and Configured Network Monitoring Tool (PRTG).
• Managed and Configured IT Ticketing Server (Spice Works).
• Assist and Support Network,Server and Clients InstallationstoRemote Sites (Sukkur, Hyderabad,Lahore,
Multan, Islamabad and other Cities)
• Set Up the Polycom / Skypes Audio/Video Conferences.
• Configured Virtual Machines for VMs Backups.
• Configuration / Installation Kerio Control Firewall, Application Filtering, LAN Routing, WAN Load Balancing, Firewall
Policies.

Provide full support to network and it’s system both ways..
• Managing Active directory,users & group policies , directory structures, users’s management & restrictions.
• Managed MDaemon Email Server to POP3.
• Managed and Configured Network Monitoring Tool (PRTG).
• Managed and Configured IT Ticketing Server (Spice Works).
• Assist and Support Network,Server and Clients InstallationstoRemote Sites (Sukkur, Hyderabad,Lahore,
Multan
, Islamabad and other Cities)

To manage internet traffic according to bandwidth and maintain bandwidth usage in whole network..

Resolving escalated customer complaints without the need for team lead intervention