• Managing the overall operations of Pakistan office with responsibility of delivering all client projects within stipulated time & in line with client requirements while ensuring cost optimization, profitability and optimum usage of human resource potentials.
• Developed & managed a department for website, software, applications, ERP and CRM development & designing from hiring to training and facilitating.
• Responsibly planning & conducting administration & procurement activities while ensuring economic prices with required quality and maintaining a pleasant environment at office premises.
• Network & Server administration to ensure business continuity and information security.
• Planned & executed strategies to develop five business units that later helped in generating revenue of more than $15K within the first few months of startup.
• Providing mentoring and counseling sessions to the subordinates in order to impart a spirit of working motivation & sense of achievement.

Being a founding member actively played a critical role in the following activities at Sabeqoon Pvt Ltd:
• Developing & implementing SOPs, policies and procedures in newly setup organization
• Playing management role by team recruitment & training, managing team performance, resolving internal and external matters, playing a liaison role between the upper tier & the subordinate team.
• Generating and implementing strategies for five different online business units to create cash cows sufficient enough to make the startup financially self sufficient in a quick succession of time.
• Administering the process of effective documentation, in time submission and coping with the audit visits of different government and legal officials in order to incorporate a private limited company in SECP and managing the subsequent registrations in FBR, EOBI, SRB, SBP, PSEB, PTA.
• Setting up office infrastructure for facilitating a team of technical and non technical human resources which include

• Managing a team of IT, Service delivery & Operations professionals while ensuring optimum performance and high motivation to achieve the set goals for the organization.
• Developed and introduced a user friendly cloud based tool for back ground screening and due diligence.
• Striking deals with different academic & verification bodies all over Pakistan for information sharing in order to facilitate back ground screening and due diligence.
• Automation of operational activities to achieve an efficiency of more than 1000% as compared to manual activity practiced before.
• Harvesting data for candidate’s credentials & documents verification from different academic & other bodies.
• Sorting out & implementing information security policies and rights based system for internet usage.
• Policies and processes optimization for jobs like Clients on boarding, SLA management, Agreements structuring and HR process.

• Managing customer communications and operations for a large scale online member base.
• Assuring the maintenance of service quality benchmarks for internal and external customers.
• Data mining to extract data for different target markets for lead nurturing and revenue generation.
• Data analysis of over 8 million customers to identify loopholes to be rectified.
• Migration of latest buying inquiries through software from worldwide available resources.
• Ensuring compliance with Tradekey information security policies on a large database of multiple millions.
• Research and development for data migration and data mapping.
• Conducting desktop automation exercises in order to optimize efforts and operational costs.
• Ensuring all customer complaints are objectively investigated, analyzed and responded.
• Participating in development projects for efficient delivery of work.
• Preparing formal / informal and digital / analog reports regarding website health for management review.

• Managing the team performance by effective target setting and continuous performance monitoring & evaluation.
• Actively participating in meeting held for organizational / departmental policies making.
• Ensuring that the team is responding to customer queries within minimum possible time, handling all customers with courtesy and encouraging their feedback regarding our services.
• Utilizing different re-enforcement tactics to ensuring that all team members achieve their daily KPIs.
• Multi tasking in order to achieve the results desired by the management within the tight deadlines.
• Maintaining an effective liaison with other departments in order to facilitate the customer requirements so that we could ensure a higher retention rate.
• Quality assurance of all conversations between team members and customers to identify improvement areas and later implementing rectified communication protocols.

• Ensuring the first call resolution of complaints raised by a customer base of more than 3.5 million.
• Contacting the Ufone users to let them know about new offers and services in order to generate revenue by up selling.
• Quality assurance management of all communications administrate by 333 call center floor.
• Rectifying the call mistakes of call center agents regarding calling etiquettes, product and procedures.
• Generating performance reports and administering performance appraisals thorough different awards.
• Roster management for a team of 37; ensuring backups and conducting counseling sessions with team when required