Working closely with the British Council Education Services Staff to ensure the smooth execution of exams and maintaining good customer flow.


Monitoring assigned candidates during examinations to make sure there is no violation of test conditions and upholding the integrity of the processes.

Assessed visa applications /supporting documents in accordance with legislation and policy. Involved with interpreting services, verification checks, and conducting interviews with applicants. 


Liaised with overseas offices and stakeholders to ensure quality service to clients. Effectively worked as a team member and contributed towards planning and improved work practices.

Worked alongside Project Manager to develop, organize and conduct weekly events and workshops. Responsible for day-to-day supervision of the space, technical implementation, advertising along with managing logistical requirements of programs and meetings.


Posted weekly summaries on social media covering events that were hosted. Ensured the compilation of monthly, and annuals reports.


Conducted professional development events that included workshops on CV/Resume writing, public speaking, networking, STEM learning, and Makerspace /DIY activities for children.

Contributed to the overall process of knowledge management by documenting various processes and success stories.

Involved with the creative process of designing professional CVs for International /National clients. Assisted clients with profile development on various employment portals and with career development.


Provided support to Project Manager in the preparation of presentations and content writing. Contributed towards the training of newly hired staff.

Implemented service standards and closely monitored turnaround time. Helped improve and simplify internal branch processes through a continuous focus on branch service quality.


Handled a large volume of in-person customers, phone and email inquiries. Responsible for Strengthening Client Relationships and Portfolio Management.


Worked with various databases, customized spreadsheets, and banking software applications. Involved with progress reporting while maintaining accurate and comprehensive records of region-wise sales performance.