Bashir Ahmed - CUSTOMER SUPPORT EXECUITIVE - THE RESOURCE GROUP(T.R.G)

Bashir Ahmed

CUSTOMER SUPPORT EXECUITIVE

THE RESOURCE GROUP(T.R.G) - Karachi, Pakistan

概要

o RESPONSIBLE FOR ACHIEVING HIGH CUSTOMER SATISFACTION THROUGH HIGH QUALITY SERVICE DELIVERY BY ENSURING FIRST CALL RESOLUTION.
o SPEAK CLEARLY AND LISTEN ACTIVELY.
o COMMUNICATE PROFESSIONALLY DEAL WITH CUSTOMERS.
o HANDLE CUSTOMER QUERY AS PER STANDARD.
o TIMELY EXECUTE CUSTOMER REQUEST AND COMPLAINTS.
o ENSURE SMART WORKING AND WORK TO IMPROVE EXISTING PROCESS.

项目

Mobilink & Telenor Call Centre

工作经历

CUSTOMER SUPPORT EXECUITIVE

THE RESOURCE GROUP(T.R.G)

Oct 2007 - Dec 2010 | Karachi, Pakistan

CUSTOMER SUPPORT EXECUTIVE AND TELE SALES.

T.R.G (CAMPAIGN IN TELENOR INBOUND WORKING AS CUSTOMER SUPPORT EXECUTIVE )

Oct 2007 - Dec 2010 | Karachi, Pakistan

o ENSURE COMPLETE UNDERSTANDING OF CRD PROCESS.
o RESPONSIBLE FOR ACHIEVING HIGH CUSTOMER SATISFACTION THROUGH HIGH QUALITY SERVICE DELIVER.
o ENSURE HIGH COMPETENCY & SKILLS LEVEL OF THE STAFF.