Giving support to Networks
 Support LANs, WANs, Network segments, Internet and Intranet systems
 Troubleshoot problems reported by users
 Maintain Network and system security
 Analyse and isolate issues
 Evaluate and modify system’s performance
 Maintain integrity of the network, server deployment and security
 Ensure network connectivity throughout the Company’s LAN/WAN infrastructure is at par with technical considerations
 Assign configuration of authentication and authorisation of directory services
 Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers
 Maintain network servers such as file servers, VPNgateways
 Administer servers, desktop computers, printers, routers, switches, firewalls, phones, smartphones, software deployment, security updates and patches
Giving support to Projects
 Preparing deployment documents
 Documenting Project architectures
 Doing performance tests
 Attending POCs
Giving support to Customer sites
 Test, Prod, DR systems
 Debugging performance issues
 Applying regular deployment checklists

Shifting & Transformation of IT Infrastructure from VeriPark Dubai Office to VeriPark Ajman Office from March 2015 to July 2015
o Analysis & examines of existing Network and Infrastructure.
o Designing of Network Diagram for implementation on the basis of Examination.
o Vendor Management for All IT Infratructure.
o Assembling of rack mounted servers, Switches, Routers and Firewall in network rack.
o Supervision:
 End to End Cabling of Data Nodes and Voice Nodes (From Noc room to end user)
 Labeling and dressing of Switches and Patch panel.
 Node Labeling at end user points.
 Point to point Installation testing.

• Engineering of solutions for various project and operational needs.
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Install and configure systems such as Sybase DB2.
• Develop and maintain installation and configuration procedures.
• Contribute to and maintain system standards.

Operations and Support
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Create, change, and delete user accounts per request.
• Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• To ensure implementation and maintenance of the IT Infrastructure, Networking and System Administration.
• All system administration functions like User Access control, Backup & Restoration, Patch management, Virus Management, Spam Management, etc.
• Ensure LAN / WAN connectivity across all Remote Offices with the HO IT Data Center.
• Support all Remote Site for system administration, Hardware and networking related issues
• Responsible to meet internal targets of maintaining service level ensuring the maximum connectivity hours as well as minimum resolution time
• Support, monitor, test and troubleshoot hardware and software problems.
• Plan and perform appropriate procedures, documentation, inventory assessment, and other procedures related to IT

Network Management & Monitoring
• Maintaining Corporate IT Infrastructure, Network Servers, Systems & Hardware Devices.
• Managing corporate level Domain Controller, Active Director, DNS & Proxy.
• Monitoring DC event logs to find unauthorized access attempts.
• Monitoring and managing Email Server and troubleshooting mail send/receive issues.
• Managing all backup and restore activities.
• Updating Windows patches/ Antivirus definitions.
• Server disk monitoring and reporting
• Preventing Server Maintenance.
• Correspondence with IT Service Provider (Hardware vendors, ISPs).

 
End User Support
• Diagnosing hardware and software problems
• On-call when needed

Routine Maintenance
• Installing/configuring new computers/telephones
• Repairing/upgrading PC hardware and software
• Troubleshooting printers/scanners/copiers.
• Maintaining inventory of equipment and supplies (cables, adapters, etc.)
• Undertake the day to day operation of backup systems including rotation of backup tapes.

Infrastructure Support
• Researching, learning, and evaluating new software
• Documenting systems

The primary role is to maintain internal network and provide utmost support to end user. This includes hardware / LAN /WAN support and IP telephony solution support.
Install new software releases, system upgrades, evaluate and install patches and resolve software related problems.
Support and maintain end user requirements, including troubleshooting, account maintenance and training.
Plan and perform appropriate procedures, documentation, inventory assessment, and other procedures related to IT.
Maintain, monitor, analyze system components and make recommendations regarding computer system security, monitor
Installation and configuration of new Software and Hardware (desktop, printers, print server, routers, UPS etc)
Setting up user accounts, permissions and passwords.
Monitor Internet Access outages, communicate with ISP’s customer support and help desk and troubleshoot the internet access issues
Imaging & re-imaging of all desktop operating systems.
Responsible to take daily routine backup offline server as well as outlook PSTs of all users.
Overseeing security of all systems, especially installing anti-virus protection.
Technical support for people using the network
Training staff on new systems.