Over 9 years’ experience:
• Global Account Management, International & Local Client chase, Negotiation and Sales Management.
• Exports, Custom clearance, Forwarders Fairs and Event Management.
• Marketing Planning, Research, Strategy designing, PR Management.
• Brand Communication & Advertising Campaign Management.
• Telemarketing, online (call center) and walk-in customer services, customer satisfaction survey conducting and database management.
• Market/Customer/ Competitor/ Product Analysis.
• BTL Promotional Activities Designing.
• Social Media Management.
Major Responsibilities:
• Business Development through persuasively selling work and ideas.
• Meeting clients, taking briefs and craft them.
• Ensuring client accounts are retained and growing consistently.
• Setting timelines, assigning workloads, tracking progress and revising plans to ensure objectives are met.
• Relationship building through quick and accurate responses and feed backs.
• Execution of campaigns ensuring deadlines.
• Chasing and winning new clients.
• Maintain work records and accounting sheets.
Major Responsibilities
• Plan and implement International Marketing strategy with overseas distributors.
• Collect the data related to target market demographics, buying habits, preferences.
• Analyze prices, advertising and selling method, and distribution strategies of competitors
• Client Chases, Sampling, Negotiations and International Selling.
• Global Account Management, timely and appropriately responding to their queries.
• Staying up to date with all the changing trends and competitor activities.
• Identifying new business partnerships and develop and maintain good professional relationship.
• Carry out periodic research about competitors
• Organizing meetings and stalls at fairs and participation in exhibitions.
• Ensuring client accounts are retained and growing consistently.
• Setting timelines, assigning workloads, tracking progress and revising plans to ensure objectives are met.
• Meeting clients or vendors to discuss business objectives.
• Email and social Media Marketing.
• Keeping track of invoices and expedite billings.
• Ensuring strict compliance to laws and regulations of Export.
• Monitor and control the trends and recommendations related to exports.
• Ensuring timely deliveries and managing in country transportation.
• Plan and coordinate international shipments.
• Negotiate with shippers, agents and vendors.
• Documents handling and ensuring successful destination delivery.
• Coordinating with Production and Logistic Department Managers.
Major Responsibilities:
• Online customer handling.
• Listening to the queries and complaints and providing solutions ensuring client satisfaction.
• To take complaints and forward to the concerned departments.
Major Responsibilities:
• Handling walk-in and online customers.
• Solving problems of clients and earliest clearance of remittances.
• To manage data base of the customers.
• To conduct satisfaction survey of customers.
• Documents handling and ensuring safe remittances.
• Customer satisfaction survey and analysis.