 Citi Bank N.A Karachi, Pakistan August 2017 to Present – as Senior Administrative Assistant
Responsibilities Include
 RTGS (Real Time Gross Settlement) handling.
 Ness Checking world check list on OFAC (Office of Foreign Assets Control).
 Process Corporate Clients Transactions through RTGS.
 Balancing/Reconciliation of Multiple RTGS by Different Partner Banks
 Maintain EOD (End of Day) on Regular basis.
 Handling of Customer Queries and their Resolutions.
 Maintain Old and Current Record Management.
 Filing Documents in Separate Format.
 Process Payment Transactions through Manual pattern/Auto upload files for selected Clients.

 Citi Bank N.A Karachi, Pakistan April 2015 to July 2017 – as Cash Management Assistant.
Responsibilities Include
Speed collect is a collection product for Local and Out-Station cheques being offered to target & non-target market customer. The main objective of this product is to minimize the delay & turnaround time in collection of proceeds, provide detailed MIS to customer of outstanding & realized items on daily, weekly & monthly time frame.
 Process & lodge of local drawn clearing cheques.
 Processing & dispatching & monitoring of outstation collection checks citywide.
 Reconciliation of internal & correspondence bank’s account and resolution of various Issues a rise in day-to-day process.
 Transaction capture into Flex Cube system (Payments Module).

Responsibilities:
 RTGS (Real Time Gross Settlement) handling.
 Ness Checking world check list on OFAC (Office of Foreign Assets Control).
 Process Corporate Clients Transactions through RTGS.
 Balancing/Reconciliation of Multiple RTGS by Different Partner Banks
 Maintain EOD (End of Day) on Regular basis.
 Handling of customer Queries and their Resolutions.
 Lunch Internal Centralized Operations Repository Engine for bulk Transaction’s mechanism.
 Also working on 1-Bill Transactions through 1-link (PSP).
 Print Demand Drafts and Manager Cheques for Payroll.
 Prepare and Maintain Commission Invoices for Different Partner Banks.
 Process Payment Transactions through Manual pattern/Auto upload files for selected Clients.
 Citi Bank N.A Karachi, Pakistan April 2015 to July 2017 as Cash Management Assistant.
Responsibilities:
Speed collect is a collection product for Local and Out-Station cheques being offered to target & nontarget market customer. The main objective of this product is to minimize the delay & turnaround
time in collection of proceeds, provide detailed MIS to customer of outstanding & realized items on
daily, weekly & monthly time frame.
 Process & lodge of local drawn clearing cheques.
 Processing & dispatching & monitoring of outstation collection checks citywide.
 Reconciliation of internal & correspondence banks account and resolution of various Issues a
rise in day-to-day process.
 Transaction capture into Flex Cube system (Payments Module).

 Working on 1218 helpline of Ptcl, Provide Technical Support on calls to customers.
 Configured all types of modems, routers, Evo Wifi Usb and Smart TV.
 Provide Training to other Agents on the floor.
 Created particular Sop’s regarding each issue.
 Maintain and follow the Quality Standards.
 Performing Highest calls Records among all the agents.
 Reporting everyday Internet issues and Downtimes to the management.
 Using “Customer Relationship Management” Software on Siebel Communications.