To assist export, production process and marketing deptt

General administration and client account reconciliations (query resolution process)
Accurate filing of client documentation
Generate calls to the potential customers to explain the product
Operation processes comprehension and strictly adhering to process requirement
Conducting Online Visits and providing feedback to the relevant clients and staff
Electronic System Support to local client base
General office administration such as switchboard and other duties
Ability to communicate with people at all levels internally and externally
To work with all customers in a friendly, professional and helpful manner, maintaining a consistent and positive customer service image

Improve the operational systems, processes and policies in support of organizations mission – specifically, support better management reporting, information flow and management, business process and organizational planning.
Manage and increase the effectiveness and efficiency of support services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
Play a significant role in long-term planning, including and initiative geared toward operational excellence.
Oversee overall financial management, planning, systems and controls.
Payroll management, including tabulation of accrued employee benefits.
Regular meetings with operations manager around functional planning.
Supervise and coach office manager on a weekly basis.
Responsibilities by Functions
Financial Management:
Oversee monthly and quarterly assessments and forecasts of organization’s financial performance against budget, financial and operational goals. Oversee short and long-term financial and managerial reporting.
Reconciling monthly activity, generating year-end reports.
Assisting executive director and board in creating annual organizational budget and monitoring cash flow.
Maintaining intersection’s archival and administrative files.
Administering payroll and employee benefits and organizational insurance.
Ensure that accounting department requests are resolved and communicated in a timely manner to internal and external parties.
Develop maintain and monitor all procedures capturing all pledges, billings and receipts and for the recording of all revenue transactions, recommend and implement improvements to systems.
Organizational Effectiveness:
Manage all functions.
Increase the effectiveness and efficiency of support services through improvements to each function (HR, IT and Finance) as well as coordination and communication between functions.
Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
Organizational Leadership:
Contribute to short and long-term organizational planning and strategy as a member of the management team.

Direct all operational aspects including distribution operation, customer service, human resources, administration and sales.
Address local market conditions and identify current and prospective sales opportunities.
Develop forecasts, financial objectives and business plans.
Meet goals and metrics.
Manage budget and allocate funds appropriately.
Bring out the best of branch’s personnel by providing training, coaching, development and motivation.
Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
Address customer and employee satisfaction issued promptly.
Adhere to high ethical standards, and comply with all regulations/applicable laws.
Network to improve the presence and reputation of the branch and company.