Sumaira Bibi - TRAINEE - Meezan Bank Limited

概要

Taking calls with integrity and as per defined process, SOPs.
Responsible for providing good service on calls, maintaining respect and required on-call customer handling ethics.
Provide correct and precise information again customer inquiries regarding banking products, which are being offered by Faysal Bank
Responsible for taking accurate financial transactions, ensuring customer and banks interest.
Responded to inquiries and emergencies, investigate complaints and provide customers with the resolution given by the relevant complaint handling unit / Business.
Performed account maintenance, activations with due diligence and vigilance.
Provide strong follow-up against customer queries.
Responsible for the performance as per call centers defined criterions
Responsible to attend the weekly/ monthly meetings and trainings conducted by line manager / training team