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概要
Results-driven professional with 13 years of experience in managing and optimizing frontline and backend operations within the telecommunications industry, particularly at Telenor. Expertise spans Network Operations (NOC), complaint handling, customer service management, and project execution across multiple teams. Proven ability to lead and coordinate cross-functional teams, enhance operational efficiency, and ensure exceptional service delivery. Skilled in problem-solving, process improvements, and delivering high-quality results in fast-paced, high-pressure environments. Adept at driving customer satisfaction, implementing strategic initiatives, and managing complex projects to completion. Strong communicator and collaborative leader with a track record of success in managing large-scale operations and fostering a customer-centric approach to service delivery.
工作经历
Assistant manager back office
Results-driven professional with 13 years of experience in managing and optimizing frontline and backend operations within the telecommunications industry, particularly at Telenor. Expertise spans Network Operations (NOC), complaint handling, customer service management, and project execution across multiple teams. Proven ability to lead and coordinate cross-functional teams, enhance operational efficiency, and ensure exceptional service delivery. Skilled in problem-solving, process improvements, and delivering high-quality results in fast-paced, high-pressure environments. Adept at driving customer satisfaction, implementing strategic initiatives, and managing complex projects to completion. Strong communicator and collaborative leader with a track record of success in managing large-scale operations and fostering a customer-centric approach to service delivery.
