Prolific written communication skills to support customers with ease.
Efficiency to offer relevant and satisfactory solutions to the customers.
Efficiently taking note of queries and requests.
Maintenance of logs for customer interactions, transactions, and comments.

Attending to all customer queries, concerns, and comments posted to the company's social media platforms.Liaising with sales personnel, product managers, and the marketing team to meet and exceed customer expectations.
Reviewing all social media posts for accuracy and ensuring inappropriate content is removed.
Working with the marketing team to develop comprehensive social media strategies.
Maintaining a working knowledge of company products to effectively communicate with customers.
Attending social media-related meetings as required to represent the company.
Creating and maintaining strong relationships with company partners and external stakeholders.
Staying informed on social media trends, innovations, and changes.

Prolific written communication skills to support customers with ease.
Efficiency to offer relevant and satisfactory solutions to the customers.
Efficiently taking note of queries and requests.
Maintenance of logs for customer interactions, transactions, and comments.Suggest effective and prompt solutions. Protecting brand image and reputation in the market.
Effective communication via mail.
Assist digital team with online campaigns.
Maintaining positive repos with the customers throughout the conversation.
Ability to work on CRM systems and practices.

Attracts potential customers by answering product and service questions and suggesting information about other products and services.Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.Prepares product or service reports by collecting and analyzing customer information.

Serves customers by providing product and service information and resolving product and service
problems.Attracts potential customers by answering product and service questions and suggesting information
about other products and services.Prepares product or service reports by collecting and analyzing customer information.
Resolves product or service problems by clarifying the customers complaint, determining the cause of
the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.