• Ensuring ‎an overall level of customer satisfaction and hospitality• Creating long term restaurant goals and action plans for sales and profit and people development;• Supervising and looking after marketing activities including mini-concerts; stalls & school tours• Managing Sales to meet the budgets.• Management of restaurant P&L and Stewardship Meetings.• Managing Brand Standards and operational excellence at the restaurant.• Team Building and Developing.• Properly conduct and supervise all activities involving cash handling & banking procedures.• Labor Management, along with labor training according to Standards & Procedures.• Daily weekly and Monthly Inventory Control

• Supervise the day-to-day task assignments and performance for all management and associates.
• Ensure a pleasant experience for all customers.
• Respond to customer complaints or inquiries.
• Solicit customer feedback, input and information through various communication vehicles.
• React to information and create a plan to consistently meet the expectations of all customers.
• Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures and practices.
• Analyze results and trends and prepares action plans to leverage the store’s strengths and address areas of opportunity. Ensure the execution of all action plans.
• Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business.
• Ensure safety program execution and fulfill the store safety leader role.
• Ensure future growth by executing a defined strategy to deliver the long range plan

Responsible for assisting in managing the day to day operation of the restaurant and for putting together a team of great people who are committed to create a welcoming environment for all customers.
• Assisting with the day to day running of the restaurant.
• Deputizing in the absence of the General Restaurant Manager.
• Advising senior managers on staffing needs and personnel issues.
• Cultivating a positive working environment for all staff to work in.
• Keeping accurate statistical information and records.
• Organize work schedules, rotas and shifts, also appointing contract staff when needed.
• Making sure that all employees reach their full potential through constant evaluation, coaching & training.
• Ensuring that all equipment is used correctly, maintained and cleaned properly.

Worked as Compliance Team-Leader, managing team and their tasks, main responsibilities were to review & analysis of accounts as per Compliance Policies; follow the policies of SBP, Anti-Money Laundering, daily MIS update & Report to the Project Manager on daily basis and also collaborated with the Compliance Department to eliminate procedural errors and margin breaks, recommended operational improvements based on tracking & analysis.